Multilingual Customer Support & Success Specialist

Homerun B.V.; Utrecht; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid working options

Office locations in Utrecht, Antwerp,

Pension scheme

Public transport fully paid for work

Company laptop

Team outings

Holidays and birthday time off

Job summary

ClubCollect is seeking a Customer Support Representative to handle phone and email inquiries, ensuring a smooth user experience. You will build strong customer relationships, maximise value from services, and address issues with empathy and clear communication.

Ideal candidates are fluent in Dutch, French and English, and can commit to 40 hours per week in a hybrid setup with offices in Utrecht, Antwerp, and Assen.

Qualifications

• Natural likeability
• Excellent command of Dutch, French and English
• Strong communication and problem-solving skills
• Customer-first mindset and empathy
• Willingness to work 40 hours per week

Responsibilities

• Provide customer support via phone and email to ensure a seamless experience
• Build strong relationships and maximise value from offerings
• Help customers overcome challenges with guidance and clear communication

Skills

Dutch

French

English

Communication

Active listening

Empathy

Patience

40 hours per week

Tools

Salesforce

HubSpot

Intercom

Freshdesk

Zendesk

Job description

ClubCollect is seeking a Customer Support Representative to handle phone and email inquiries, ensuring a smooth user experience. You will build strong customer relationships, maximise value from services, and address issues with empathy and clear communication.

Ideal candidates are fluent in Dutch, French and English, and can commit to 40 hours per week in a hybrid setup with offices in Utrecht, Antwerp, and Assen.