Customer Support Representative

Homerun B.V.; Utrecht; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid working options

Office locations in Utrecht, Antwerp,

Pension scheme

Public transport fully paid for work

Company laptop

Team outings

Holidays and birthday time off

Job summary

ClubCollect is seeking a Customer Support Representative to handle phone and email inquiries, ensuring a smooth user experience. You will build strong customer relationships, maximise value from services, and address issues with empathy and clear communication.

Ideal candidates are fluent in Dutch, French and English, and can commit to 40 hours per week in a hybrid setup with offices in Utrecht, Antwerp, and Assen.

Qualifications

• Natural likeability
• Excellent command of Dutch, French and English
• Strong communication and problem-solving skills
• Customer-first mindset and empathy
• Willingness to work 40 hours per week

Responsibilities

• Provide customer support via phone and email to ensure a seamless experience
• Build strong relationships and maximise value from offerings
• Help customers overcome challenges with guidance and clear communication

Skills

Dutch

French

English

Communication

Active listening

Empathy

Patience

40 hours per week

Tools

Salesforce

HubSpot

Intercom

Freshdesk

Zendesk

Job description

Providing customers with a seamless experience
Meet your team

About the Role

As a Customer Support Representative at ClubCollect, you will provide support via phone and email to our customers, ensuring their experience of using our products and services is seamless.

You will build strong relationships with customers, maximise their benefit from our offerings, and assist in overcoming any challenges they may face. This position requires strong communication skills, problem-solving abilities, and a customer-first mindset.

About You

We're looking for a confident, self-reliant colleague who strives to achieve the best outcome for our highly-valued customers.

Essential:

• You have a natural likeability;

• You have excellent command of Dutch, French and English;

• You are a good listener and a strong communicator;

• You have empathy and patience in handling customer inquiries;

• You are available 40 hours per week.

  Preferred:

  • You have experience in customer success, support, onboarding, implementation or account management roles;

  • You have experience with CRM software (e.g. Salesforce, HubSpot) and/or support ticketing systems (e.g Intercom, Freshdesk, Zendesk);

  • You are familiar with the company’s industry;

  • You have an affinity with sports and/or clubs and foundations.

What We Offer

• A competitive base salary, aligned with your knowledge and experience;

• Coaching and training programs;

• Hybrid working options;

• Inspiring offices in the heart of Utrecht, Antwerp and Assen;

• A flat organisational structure, with short lines to management;

• Pension scheme;

• Full paid public transport for work purposes;

• Company laptop (MacBook);

• Regular team outings and Friday afternoon drinks;

• Time off on all national holidays and your birthday.
  

  Ready to help our clients grow?

  Great! Let us know as soon as possible.

  
  Still have questions about this vacancy? Feel free to reach out to [e-mail]— he'd be happy to help!