MacOS Support Engineer – Enterprise IT (Onsite)
Robin Hood Foundation
14 days+
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Benefits offered by this job
Job summary
A leading fintech company is seeking a Support Engineer to help resolve technical issues primarily on the macOS platform. This role involves assisting employees with software, hardware, and infrastructure problems, including onboarding and supporting enterprise applications. The ideal candidate should possess excellent customer service skills, experience with various operating systems, and the ability to troubleshoot multiple support tiers. The position offers a competitive compensation package and a vibrant office environment with various benefits.
Qualifications
- Excellent customer service and troubleshooting abilities in both in-person and remote environments.
- Comfortable solving issues across multiple operating systems: macOS, iOS, Android, Linux, and Windows.
- Experience with mobile device management (MDM) is a plus.
Responsibilities
- Act as the first point of contact for technical issues, mainly for the macOS platform.
- Support various enterprise software and provide solutions for diverse services.
- Onboard and offboard users, including hardware setup and access management.
Skills
Customer service
Troubleshooting abilities
macOS problem-solving
MDM solutions
VPN administration
Job description
A leading fintech company is seeking a Support Engineer to help resolve technical issues primarily on the macOS platform. This role involves assisting employees with software, hardware, and infrastructure problems, including onboarding and supporting enterprise applications. The ideal candidate should possess excellent customer service skills, experience with various operating systems, and the ability to troubleshoot multiple support tiers. The position offers a competitive compensation package and a vibrant office environment with various benefits.
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