MacOS Support Engineer – Enterprise IT (Onsite)

Robin Hood Foundation; Bleiswijk; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Market competitive compensation

100% paid health insurance

Annual lifestyle wallet

Mental health support

Generous time off

Job summary

A leading fintech company is seeking a Support Engineer to help resolve technical issues primarily on the macOS platform. This role involves assisting employees with software, hardware, and infrastructure problems, including onboarding and supporting enterprise applications. The ideal candidate should possess excellent customer service skills, experience with various operating systems, and the ability to troubleshoot multiple support tiers. The position offers a competitive compensation package and a vibrant office environment with various benefits.

Qualifications

• Excellent customer service and troubleshooting abilities in both in-person and remote environments.
• Comfortable solving issues across multiple operating systems: macOS, iOS, Android, Linux, and Windows.
• Experience with mobile device management (MDM) is a plus.

Responsibilities

• Act as the first point of contact for technical issues, mainly for the macOS platform.
• Support various enterprise software and provide solutions for diverse services.
• Onboard and offboard users, including hardware setup and access management.

Skills

Customer service

Troubleshooting abilities

macOS problem-solving

MDM solutions

VPN administration

Job description

A leading fintech company is seeking a Support Engineer to help resolve technical issues primarily on the macOS platform. This role involves assisting employees with software, hardware, and infrastructure problems, including onboarding and supporting enterprise applications. The ideal candidate should possess excellent customer service skills, experience with various operating systems, and the ability to troubleshoot multiple support tiers. The position offers a competitive compensation package and a vibrant office environment with various benefits.