Desktop Support Engineer

Axiom Technologies; Zwolle; On-site; EUR 35,000 - 60,000; Full time

Job summary

Axiom Technologies is seeking an on-site IT Support professional to provide end-user technical support and maintain computer systems in Zwolle, Netherlands.

You will handle OS installs, hardware troubleshooting, and onboarding/offboarding, while collaborating with IT teams on escalated issues and security tasks.

Qualifications

• Experience in macOS or Linux environments.
• Relevant IT certifications such as CompTIA A+, Network+, or Microsoft Modern Desktop Administrator.
• Experience with Active Directory, Group Policy, and remote management tools.
• Strong knowledge of Windows OS, Office 365, and basic networking.
• Familiarity with ticketing systems such as ServiceNow, Zendesk, or JIRA.

Responsibilities

• Provide first- and second-level IT support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and documentation of IT equipment.
• Assist with onboarding and offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues and project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

macOS

Linux

IT Certifications

Active Directory

Group Policy

SCCM

JIRA

Windows OS

Office 365

Networking basics

ServiceNow

Zendesk

Education

IT Certifications (e.g., CompTIA A+, Network+)

Tools

None

Job description

Duration: Backfill / On-demand (On-Site)

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via the ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (e.g., monitors, keyboards, docking stations).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding and offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues and project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Preferred Qualifications:

• Experience working in macOS or Linux environments.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator).
• Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM,
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems such as ServiceNow, Zendesk, or JIRA.