Reservations Agent

deleuropeamsterdam; Amsterdam; On-site; EUR 30,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

25 vacation days

Pension Horeca & Catering

Travel allowance

Health insurance discount

Uniform provided

Experience stay at De L’Europe

Job summary

De L'Europe Amsterdam seeks a Reservations Agent to join our Reservations team in the heart of Amsterdam. You will handle inquiries via phone, email and digital channels, process individual and group bookings, amendments and special requests, and provide personalised information about rooms, dining, and experiences.

A strong guest service mindset, fluency in English (Dutch preferred), and a talent for upselling will help you maximise occupancy and revenue while delivering a seamless guest

Qualifications

• Experience in reservations or guest-facing role in luxury hospitality.
• Excellent communication and guest service orientation.
• Commercial awareness with upselling ability.
• Highly organized with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• English fluency; Dutch preferred.

Responsibilities

• Handle reservation inquiries via phone, email and digital channels with professionalism and accuracy.
• Process individual and group reservations, amendments, cancellations, and special requests.
• Provide personalized information about our rooms, restaurants, facilities, experiences, and promotions.
• Drive upselling and cross-selling opportunities while converting inquiries into bookings.
• Maintain accurate reservation details in the PMS and communicate guest preferences to relevant departments.
• Collaborate with Reservations, Revenue, Sales, Guest Services, F&B, Events, and Front Office teams to ensure a seamless journey.

Skills

Reservations experience

Guest service

Upselling

Communication skills

Organized

English fluency

Dutch preferred

Tools

Opera PMS

Job description

About Us

Embark on a journey into the world of unparalleled excellence at De L'Europe Amsterdam. Situated in the bustling heart of Amsterdam, we are seeking a Reservations Agent to join our Reservations team. In this role, you will combine exceptional guest service, commercial awareness, and attention to detail to ensure a seamless reservation experience while maximizing room revenue.

What You'll Do

• Handle reservation inquiries via phone, email, and digital channels with professionalism and accuracy
• Process individual and group reservations, amendments, cancellations, and special requests
• Provide personalized information about our rooms, restaurants, facilities, experiences, and promotions
• Drive upselling and cross-selling opportunities while converting enquiries into confirmed bookings
• Maintain accurate reservation details in the PMS and ensure guest preferences are communicated to the relevant departments
• Collaborate closely with Reservations, Revenue, Sales, Guest Services, Food & Beverage, Events, and Front Office teams to create a seamless guest journey.

Who You Are

• Experience in reservations or a similar guest-facing role within a luxury or high-end hospitality environment
• Strong guest service mindset with excellent communication skills
• Commercially aware with a natural ability to identify upselling and cross-selling opportunities
• Highly organized and detail-oriented, with a strong focus on accuracy
• Able to manage multiple priorities and remain calm and professional in a fast-paced environment
• Excellent communication skills in English; Dutch is preferred
• Proactive, flexible, and a strong team player with the ability to anticipate and respond to guest needs.

Nice to Have

• Knowledge of luxury hospitality and current guest trends
• Experience with Opera or another PMS
• Understanding of room types, pricing structures, packages, and promotions
• Experience working with The Leading Hotels of the World standards.

What we offer you

• Competitive salary based on experience
• 25 vacation days and 8% holiday allowance
• Pension Horeca & Catering
• Travel allowance
• Discount on health insurance
• Lease your own Swapfiets
• We take care of and wash your uniform
• Experience stay at De L’Europe Amsterdam
• 50% discount in our own restaurants & bars and over 20 partner hotels
• Friends and family discount rate
• Varied fresh and healthy meals
• Personal coaching and access to LinkedIn Learning
• Development opportunities based on your ambition.