Luxury Lounge Manager — Lead Guest Experience & Team

Mandarin Oriental Group; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Salary scale VIII

Career progression

Learning & development

Discounted stays

Staff meals

Pension contribution

Travel allowance

F&B discounts

Health insurance

Yoga sessions

Job summary

Mandarin Oriental Conservatorium is seeking a seasoned Lounge Manager to lead the outlet, drive guest experiences and financial performance while coordinating a high-performing team. You will align with Mandarin Oriental standards and values to deliver exceptional service in a luxury setting.

Responsibilities include daily operations, team leadership, cost control, and collaboration with culinary and support teams for seamless guest journeys, along with ongoing staff development and guest

Qualifications

• Minimum 2 years of experience as outlet Manager in luxury hotel or high-end standalone restaurant.
• Proven leadership skills with the ability to motivate, coach and develop diverse teams.
• Strong operational knowledge of food and beverage service.
• Solid financial acumen, including budgeting, cost control and revenue management.
• Excellent guest-centric mindset with problem-solving and communication skills.
• Fluent English (written and spoken); Dutch is a plus.

Responsibilities

• Lead The Lounge teams to deliver refined and personalised service.
• Oversee daily operations and ensure smooth service flow.
• Maintain top standards of food, beverage and service quality.
• Manage staffing, scheduling and productivity to meet targets.
• Drive revenue, profitability and cost controls including labour and inventory.
• Ensure compliance with health, safety and hygiene regulations.
• Handle guest feedback professionally and resolve issues promptly.
• Collaborate with kitchen and support teams for seamless guest experiences.
• Lead training and development to build a strong talent pool.
• Conduct regular team briefings and performance reviews.
• Support promotions, events and brand-driven experiences.
• Act as a role model for Mandarin Oriental’s culture and luxury service.

Skills

Leadership

F&B service

Budgeting

Revenue management

Guest service

English fluency

Job description

Mandarin Oriental Conservatorium is seeking a seasoned Lounge Manager to lead the outlet, drive guest experiences and financial performance while coordinating a high-performing team. You will align with Mandarin Oriental standards and values to deliver exceptional service in a luxury setting.

Responsibilities include daily operations, team leadership, cost control, and collaboration with culinary and support teams for seamless guest journeys, along with ongoing staff development and guest