The Lounge Supervisor

Mandarin Oriental; Amsterdam; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Travel allowance

Learning & Development

Career progression

MOstay

Job summary

Mandarin Oriental Conservatorium is seeking a Lounge Supervisor to lead our team and uphold exceptional service standards in a luxury setting in Amsterdam. The role focuses on coaching the lounge team, supporting management tasks such as product ordering, and driving revenue through upselling and attentive service.

Candidates should have at least 3 years' experience in luxury hotels or restaurants, with English proficiency; Dutch is a plus.

Qualifications

• Minimum of 3 years' experience in a similar position in luxury restaurant or hotel.
• Experience with Afternoon Tea offer.
• Excellent verbal knowledge of the English language (Dutch is a plus).
• Ability to work mornings, afternoons, evenings, weekend shifts and holidays.
• Hospitable and fun-loving attitude to enrich the guest's experience.
• Flexible and a genuine motivator.

Responsibilities

• Ensuring service standards and exceptional quality is always delivered to our guests.
• Coaching, supervising and motivating the lounge team.
• Supporting with management tasks, including product ordering.
• Driving results through upselling, active sales and cost-efficient work.

Skills

Team leadership

Upselling

Job description

The Lounge Supervisor

Mandarin Oriental Conservatorium is looking for The Lounge Supervisor to lead our team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

As The Lounge Supervisor, you will be responsible for the following duties:

• Ensuring service standards and exceptional quality is always delivered to our guests;
• Coaching, supervising and motivating the lounge team;
• Supporting with management tasks, including product ordering;
• Driving results through upselling, active sales and cost-efficient work.

As Restaurant Supervisor in Ottolenghi we expect from you:

• A minimum of 3 years' experience in a similar position in luxury restaurant or hotel;
• Experience with Afternoon Tea offer;
• Excellent verbal knowledge of the English language (Dutch is a plus);
• Ability to work mornings, afternoons, evenings, weekend shifts and holidays;
• Hospitable and fun-loving attitude to enrich the guest's experience;
• Flexible and a genuine motivator.

Our commitment to you:

• A salary in scale VI of the Dutch Horeca CAO
• Travel allowance of €0,21 per kilometer for distances of 5 kilometers or more;
• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously;
• Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions;
• MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones;
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally;
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role;
• F&B Discount Card – discounts at restaurants at high-end hotels in Amsterdam;
• Discounted collective health insurance and weekly yoga sessions with our personal trainers.

Discover your role within our luxury hotel:
Our teams consist of a diverse group of talented people with a wide range of backgrounds and specialties. This committed team is united by an open work culture that celebrates individuality, emphasises performance and encourages everyone to achieve their full potential. In addition to our commitment to the highest level of service we take pride in a longstanding track record of sustainable practices woven into every layer or our company.

We're Fans. Are you?