The Lounge Manager

Mandarin Oriental Group; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Salary scale VIII

Career progression

Learning & development

Discounted stays

Staff meals

Pension contribution

Travel allowance

F&B discounts

Health insurance

Yoga sessions

Job summary

Mandarin Oriental Conservatorium is seeking a seasoned Lounge Manager to lead the outlet, drive guest experiences and financial performance while coordinating a high-performing team. You will align with Mandarin Oriental standards and values to deliver exceptional service in a luxury setting.

Responsibilities include daily operations, team leadership, cost control, and collaboration with culinary and support teams for seamless guest journeys, along with ongoing staff development and guest

Qualifications

• Minimum 2 years of experience as outlet Manager in luxury hotel or high-end standalone restaurant.
• Proven leadership skills with the ability to motivate, coach and develop diverse teams.
• Strong operational knowledge of food and beverage service.
• Solid financial acumen, including budgeting, cost control and revenue management.
• Excellent guest-centric mindset with problem-solving and communication skills.
• Fluent English (written and spoken); Dutch is a plus.

Responsibilities

• Lead The Lounge teams to deliver refined and personalised service.
• Oversee daily operations and ensure smooth service flow.
• Maintain top standards of food, beverage and service quality.
• Manage staffing, scheduling and productivity to meet targets.
• Drive revenue, profitability and cost controls including labour and inventory.
• Ensure compliance with health, safety and hygiene regulations.
• Handle guest feedback professionally and resolve issues promptly.
• Collaborate with kitchen and support teams for seamless guest experiences.
• Lead training and development to build a strong talent pool.
• Conduct regular team briefings and performance reviews.
• Support promotions, events and brand-driven experiences.
• Act as a role model for Mandarin Oriental’s culture and luxury service.

Skills

Leadership

F&B service

Budgeting

Revenue management

Guest service

English fluency

Job description

Mandarin Oriental Conservatorium is looking for a The Lounge Manager to join our teams.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

About The Role

As The Lounge Manager at Mandarin Oriental Conservatorium, you will be responsible for the overall leadership, daily operation and performance of the outlet. Reporting to the RB&E Manager, you will ensure the delivery of exceptional guest experiences, drive financial performance, and lead a high‑performing team aligned with Mandarin Oriental standards and values.

Key Responsibilities

• Lead, inspire and manage The Lounge teams to deliver intuitive, refined and personalised service.
• Oversee daily operations, ensuring smooth service flow and operational efficiency at all times.
• Maintain the highest standards of food, beverage and service quality in line with Mandarin Oriental expectations.
• Manage staffing levels, scheduling and productivity to meet operational needs and financial targets.
• Drive revenue, profitability and cost control, including labour management and inventory control.
• Ensure full compliance with health, safety, hygiene and food safety regulations.
• Handle guest feedback professionally, resolving issues promptly while exceeding expectations.
• Collaborate closely with kitchen and support teams to ensure seamless guest experiences.
• Lead training, coaching and development initiatives, fostering engagement and building a strong talent pipeline.
• Conduct regular team briefings, performance reviews and feedback sessions.
• Support strategic initiatives, promotions, special events and brand‑driven experiences.
• Act as a role model for Mandarin Oriental’s culture, values and luxury service philosophy.

What We Expect From You

• Minimum 2 years of experience as outlet Manager in a luxury hotel or high‑end standalone restaurant.
• Proven leadership skills with the ability to motivate, coach and develop diverse teams.
• Strong operational knowledge of food and beverage service.
• Solid financial acumen, including budgeting, cost control and revenue management.
• Exceptional guest‑centric mindset with excellent problem‑solving abilities.Excellent communication and interpersonal skills.
• Excellent knowledge of English language (written and spoken); Dutch is a plus.
• Strong organisational skills and attention to detail.
• Flexibility to work evenings, weekends and public holidays.

Our Commitment To You

• A salary in scale VIII of the Dutch Horeca CAO;
• Excellent career progression with an iconic, luxury, global hotel brand. A lot of our colleagues joined us at the beginning of their career and are now leading their own teams and divisions;
• Fantastic learning and development opportunities for all levels of staff, with targeted development programs to get you ready for the next step in your career;
• Discounted stays at our beautiful properties across the Group;
• Multiple additional benefits, such as supplemented staff meals, uniform/laundry service, ticket raffles and a 50% contribution to your pension fund;
• Travel allowance of €0,21 per kilometer for distances of 5 kilometers or more;
• F&B Discount Card – discounts at restaurants at high‑end hotels in Amsterdam;
• Discounted collective health insurance and weekly yoga sessions with our personal trainers;

Discover Your Role Within Our Luxury Hotel

Our teams consist of a diverse group of talented people with a wide range of backgrounds and specialties. This committed team is united by an open work culture that celebrates individuality, emphasises performance and encourages everyone to achieve their full potential. In addition to our commitment to the highest level of service we take pride in a longstanding track record of sustainable practices woven into every layer or our company.

Please ensure eligibility to work in the Netherlands and secure housing in Amsterdam prior to applying. Due to high application volume, we will respond only to candidates meeting these criteria.

For any questions, reach out to us via [phone].

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