Customer Service & Logistics Coordinator — End-to-End Ops

Koninklijke Verkade nv; Zaandam; On-site; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Fixed term employment (6 months)

Development opportunities through plAD

Competitive salary

Fulltime employment (37.5 hours per wk

34 holidays (based on fulltime)

Zoetwaren pension fund

Discounts on health insurance

Biscuits and snacks

Job summary

Verkade, part of pladis, in Zaandam is seeking a Customer Service & Logistics Coordinator to ensure end-to-end order fulfilment and strong collaboration across the supply chain. You will act as the link between customers, 3PL partners, and internal teams to drive service excellence and operational efficiency.

The role focuses on optimizing logistics, reducing costs, and improving data and reporting flows, reporting to the CS&L Manager for the region.

Qualifications

• University degree in Supply Chain, Logistics, Business Administration, or similar.
• 0–2 years of experience in Customer Service or Logistics (or strong internship experience).
• Basic knowledge of ERP systems (JDE, SAP, or similar).
• Good working knowledge of Microsoft Office, particularly Excel.
• Understanding of transport or export documentation is a plus.

Responsibilities

• Handle end-to-end order fulfilment from order intake through delivery and invoicing.
• Act as central link between customers, 3PL warehouse, transport partners, and internal teams.
• Optimize logistics network and drive continuous improvement for customer satisfaction.
• Coordinate inbound/outbound flows, slot bookings, and transport exceptions.
• Validate logistics invoices and monitor cost performance.
• Support co-packing planning and stock accuracy.

Job description

Verkade, part of pladis, in Zaandam is seeking a Customer Service & Logistics Coordinator to ensure end-to-end order fulfilment and strong collaboration across the supply chain. You will act as the link between customers, 3PL partners, and internal teams to drive service excellence and operational efficiency.

The role focuses on optimizing logistics, reducing costs, and improving data and reporting flows, reporting to the CS&L Manager for the region.