Learning Experience Designer for Global Service Desk

Vanderlande Industries B.V.; Veghel; On-site; EUR 5,400 - 5,800; Full time

Benefits offered by this job

€500 monthly internship allowance

Commuting allowance

On-site health center

Active employee communities

Restaurant & coffee bar

Job summary

Vanderlande invites a Bachelor student to join the service desk learning initiative in Veghel. The project focuses on designing a scalable learning concept that helps engineers understand customer context and translate it into system impact for better decision-making during urgent incidents.

You will work with an international team, develop a pilot program, and evaluate its effectiveness to enable a global rollout. Starts February 2026 for 6 months.

Qualifications

• Pursuing a bachelor in Educational Sciences, Learning & Development, or HRM.
• Strong communication skills and ability to engage with engineers.
• Interest in translating educational theory into practical solutions.
• Autonomous and proactive within an international setting; resident of the Netherlands.

Responsibilities

• Gain insight into how service desk teams learn in a 24/7 shift environment.
• Translate learning needs into key competencies and learning requirements.
• Design a modern learning concept (e.g., microlearning, social learning, on-the-job).
• Develop and test a pilot learning program with service desk engineers and team leads.
• Evaluate impact and advise on how to scale the solution globally.

Skills

Strong communication

Learning & development

Educational psychology

Stakeholder engagement

Education

Bachelor's degree in Educational Sciences / Learning & Development / Human Resource Management

Job description

Vanderlande invites a Bachelor student to join the service desk learning initiative in Veghel. The project focuses on designing a scalable learning concept that helps engineers understand customer context and translate it into system impact for better decision-making during urgent incidents.

You will work with an international team, develop a pilot program, and evaluate its effectiveness to enable a global rollout. Starts February 2026 for 6 months.