Lead (Retail Supervisor) - Full Time (M/F/D) - Roermond

ARC'TERYX; Roermond; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

LIVE IT

Scheduling Support

Arc' Adventure

Growth & Learning

Wellbeing Resources

Gear Access

Care & Repair

Benefits may vary by role and location

Job summary

Arc'teryx Roermond is seeking a passionate Lead to guide a team of 12 Product Guides along with the Store Management team. You bring energy to the guest experience, product, people and operations, and live the outdoors with authenticity.

You will lead with care, push bold goals, and celebrate progress as part of our Leave It Better spirit. The role involves hands-on leadership across five pillars of the store and daily store operations.

Qualifications

• Leadership experience in a retail setting with coaching abilities.
• Guest-focused approach to service, storytelling and community engagement.
• Strong organizational and scheduling skills for store operations.
• Fluent language skills in the local language and English.
• Willingness to work key retail periods and physical tasks as needed.

Responsibilities

• Lead with Purpose: embody Arc'teryx Vision, Purpose, and Values daily.
• Elevate the Guest Experience by coaching staff and sharing product knowledge.
• Drive the Business Forward across store pillars: experience, product, community, operations, people.
• Build Community & Connection by sharing brand stories with guests and teammates.
• Communicate & Collaborate with leadership to meet goals and procedures.
• Operate with Excellence: manage transactions, open/close, and budgets.

Skills

Leadership experience

Guest-centric mindset

Operational excellence

Language skills

Flexibility

Job description

Your Opportunity at Arc'teryx

As we grow across Europe, we're looking for people who lead with curiosity, learn by doing and want a long‑term path in retail. At Arc'teryx we believe there's always a better way and that guides how we develop our teams, and our "Leave It Better" spirit shapes the way we work.

Our Leads grow through hands‑on learning, steady coaching and opportunities across stores, regions and teams.

For our Store in Roermond we are hiring a passionate Lead (all genders) to lead a talented team of 12 Product Guides alongside the Store Management team. You bring energy and purpose to every part of the store‑guest experience, product, people, and operations. Passionate about the outdoors, you live the lifestyle and share it authentically. You lead with care, push for bold goals, and celebrate progress. Together, we leave it better.

Responsibilities

• Lead with Purpose: You embody the Arc'teryx Vision, Purpose, and Values -bringing leadership, awareness, and energy to every shift on the floor.
• Elevate the Guest Experience: You support the team in delivering world‑class service by sharing product knowledge, coaching Product Guides, and leading from the floor five days a week.
• Drive the Business Forward: You help oversee all five pillars of the store -experience, product, community, operations, and people - while managing inventory, visual merchandising, and daily operations.
• Build Community & Connection: You share brand stories and event details with guests and teammates, making everyone feel welcome and inspired to join in.
• Communicate & Collaborate: You keep the team aligned by sharing company updates, supporting store procedures, and partnering with leadership to meet goals.
• Operate with Excellence: You manage transactions, open and close the store, and use tools to track sales, labor, and budgets - keeping everything running smoothly.

Life in Our Stores

You will be part of a team that enjoys spending time outdoors together, shares product knowledge, builds strong guest relationships, and takes pride in the details. The work is hands‑on, thoughtful and rooted in connection to the outdoors and community.

Qualifications

• Leadership Experience: You bring 1+ years of leadership and retail experience, with a natural ability to coach, motivate, and unlock potential in others.
• Guest‑Centric Mindset: A passion for delivering exceptional guest experiences and fostering brand loyalty through service, storytelling, and community engagement.
• Operational Excellence: Strong organizational, time management, and problem‑solving skills, with the ability to manage inventory, scheduling, and team performance.
• Language Skills: Fluency in both the local language (e.g., German) and English is essential.
• Flexibility: Willingness to work key retail periods (e.g., Black Friday and holiday season) and ability to lift up to 30 lbs as needed.

Hours & Compensation

Hours: Full‑Time | 5 days a week

Compensation: Salaried | Base + bonus

Benefits

• LIVE IT: Time and space to connect with nature and pursue a purposeful life
• Scheduling Support: Predictable scheduling/ rota planning that supports team balance
• Arc' Adventure: An employee recognition program offering outdoor experiences
• Growth & Learning: Access to leadership training, skill‑building workshops and career development programs
• Wellbeing Resources: Support programs that promote physical, mental and financial wellbeing
• Gear Access: Generous employee purchase program + industry pro deals
• Care & Repair: Access to product care guidance and repair services align with our ReBIRD commitment
• *Benefits may vary by role and location