Outdoor Retail Lead: Elevate Guest Experience & Team Growth

ARC'TERYX; Roermond; On-site; EUR 42,000 - 62,000; Full time

Benefits offered by this job

LIVE IT

Scheduling Support

Arc' Adventure

Growth & Learning

Wellbeing Resources

Gear Access

Care & Repair

Benefits may vary by role and location

Job summary

Arc'teryx Roermond is seeking a passionate Lead to guide a team of 12 Product Guides along with the Store Management team. You bring energy to the guest experience, product, people and operations, and live the outdoors with authenticity.

You will lead with care, push bold goals, and celebrate progress as part of our Leave It Better spirit. The role involves hands-on leadership across five pillars of the store and daily store operations.

Qualifications

• Leadership experience in a retail setting with coaching abilities.
• Guest-focused approach to service, storytelling and community engagement.
• Strong organizational and scheduling skills for store operations.
• Fluent language skills in the local language and English.
• Willingness to work key retail periods and physical tasks as needed.

Responsibilities

• Lead with Purpose: embody Arc'teryx Vision, Purpose, and Values daily.
• Elevate the Guest Experience by coaching staff and sharing product knowledge.
• Drive the Business Forward across store pillars: experience, product, community, operations, people.
• Build Community & Connection by sharing brand stories with guests and teammates.
• Communicate & Collaborate with leadership to meet goals and procedures.
• Operate with Excellence: manage transactions, open/close, and budgets.

Skills

Leadership experience

Guest-centric mindset

Operational excellence

Language skills

Flexibility

Job description

Arc'teryx Roermond is seeking a passionate Lead to guide a team of 12 Product Guides along with the Store Management team. You bring energy to the guest experience, product, people and operations, and live the outdoors with authenticity.

You will lead with care, push bold goals, and celebrate progress as part of our Leave It Better spirit. The role involves hands-on leadership across five pillars of the store and daily store operations.