Junior Desktop Support Engineer (On Site)

Saxo Group; Amsterdam; On-site; EUR 36,000 - 48,000; Full time

Job summary

Saxo Group is seeking a Junior Desktop Support Engineer to join the Global IT team in Amsterdam. You will support desktop environments, install PCs and devices, and work within an Agile framework supporting end users across an international financial services setting.

The ideal candidate has 2 years’ experience or an ICT degree, Fluent English, and strong communication. The role offers growth in a fast-paced, globally distributed company with a focus on innovation and user-centric technology.

Qualifications

• 2 years’ experience in supporting complex desktop environments or ICT degree completed recently.
• Fluent in English with very good communication and people/training skills.
• Experience in an international company (financial industry would be an asset).
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Build and install PCs, telephone systems, wireless networks and peripheral devices (printers, scanners, mobile devices) for desktop infrastructure.
• Participate in Agile ceremonies and follow department guidelines.
• Work independently on technical tasks for desktop support.
• Identify risks and escalate or mitigate proactively.
• Explain issues and solutions clearly to team members.
• Identify automation opportunities and improve self-service across standard requests.

Skills

MS 365

MS Teams

Windows 11

AI Tools knowledge

End-user hardware

Networking basics

ITIL/ServiceNOW experience

English fluency

Communication skills

Team player

Education

ICT degree

Tools

ServiceNOW

Job description

Amsterdam, Netherlands

We get curious people invested in the world. We believe access to global capital markets is not only for the privileged few. Our vision is to enable people to fulfil their financial aspirations to make an impact. That’s why we use the power of technology to deliver clients what they need, when they need it in a user-friendly and personalised experience.

To strengthen our Desktop Support team, we are looking for a Junior Desktop Support Engineer to join our Global team based in Amsterdam. This is an exciting opportunity for a highly customer-focused and enthusiastic Desktop Support Engineer with a genuine interest in solving IT issues. The successful candidate should be technically competent, possess good communication skills, be ready to learn, & thrive in a fast-paced environment.

Responsibilities

• Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
• Agile ceremonies are conducted as per department guidelines
• Work independently on technical tasks for desktop support complying to relevant best practices
• Identify Risks and proactively seek to mitigate or minimize, and if not possible, expose, escalation, and communicate them in due time
• Clearly explain facts, practices, policies, challenges within scope of current tasks to members of team
• Identify automation opportunities, and self-service across all standard requests, thereby increasing throughput and time to deliver

Your profile

• MS 365
• MS Teams
• Windows 11
• Knowledge about AI Tools
• Able to support application and OS installations
• Good understanding of end user hardware
• Basic networking skills
• Experience with an ITIL driven ticketing systems / ServiceNOW preferred
• Minimum of 2 years’ experience in supporting complex desktop environments or you have completed your ICT degree recently
• Experience in an international company (financial industry would be an asset)
• Fluent in English
• Very good communication and people/training skills
• Team player, keen to learn, highly self-motivated

About Saxo

We get curious people invested in the world When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo - no matter which role you take on. You will join 2,500 other ambitious colleagues across 11 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success. We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations. When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense. At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!

About Saxo Bank

Support our purpose We believe access to global capital markets is not only for the privileged few. Our vision is to enable people to fulfil their financial aspirations to make an impact. That’s why we use the power of technology to deliver clients what they need, when they need it in a user-friendly and personalised experience. We aim to deliver the world’s most user-friendly and personalized trading and investment platform experience, which gives our clients exactly what they need to make more informed investment decisions.

Be part of a unique journey

Do you want to work for an extremely ambitious organisation at the cutting edge of banking and technology? You’ll be joining a company that:

• Continuously strives to improve the Saxo Experience and exceed our clients’ expectations.
• Always invests in the future.
• Builds unrivalled platforms for seasoned and experienced investors and wholesale clients that provide real-time access to global capital markets.
• Consistently wins the highest accolades for our platforms, products and services.

Own your future So, if you’re up for the challenge of breaking down barriers in global financial markets, we’re always looking for ambitious and enthusiastic people who share our passion for clients, technology and innovation and can bring new perspectives to our diverse team. For more on our story, culture and identity, please read the Saxo Bank Foundation, written by our CEO and founder Kim Fournais.

More about Saxo Bank