Institutional Service Team Lead Amsterdam

Saxo Group; Amsterdam; On-site; EUR 140,000 - 200,000; Full time

Job summary

Saxo Bank in Amsterdam seeks a hands-on, people-focused leader to drive service delivery for Institutional clients and partners. You will develop and empower a high-performing team, ensure operations meet SLAs, and act as a key stakeholder in complex projects within the governance framework.

Fluent in English and Dutch, you’ll build client knowledge, manage escalations, and foster trust, accountability and collaboration across a diverse, international organisation.

Qualifications

• Proven people leadership experience in client service or operations within financial services.
• Ability to meet SLAs, improve processes and deliver measurable outcomes.
• Strong stakeholder management and client-first mindset.
• Fluent in English and Dutch.
• Comfortable operating within governance and risk frameworks.

Responsibilities

• Develop and grow the team through delegation, coaching and training.
• Ensure daily responsibilities meet SLAs and deliver service.
• Provide outstanding service to top Institutional Partners.
• Lead core people-management activities and KPI setting.
• Maintain governance, risk and compliance awareness.
• Drive cross-functional projects and act as escalation point.

Skills

People leadership

SLA management

Stakeholder management

Communication skills

Bilingual English/Dutch

Job description

We are seeking a hands-on, people-focused leader to drive exceptional service delivery for our Institutional clients and partners in our office in Amsterdam. In this role, you will develop and empower a high-performing team, ensure daily operations meet SLA as well as the quality, act as a key stakeholder in complex projects, and serve as the point of escalation for internal and external stakeholders. You will operate within the Bank’s governance framework and support the Bank’s efforts against TRE at all times.

Responsibilities

Develop and grow the team through effective delegation, involvement, coaching and training. Ensure daily responsibilities are completed and service is delivered within agreed SLAs. Provide outstanding service to top Institutional Partners, consistently observing the Bank’s efforts against TRE. Build a deep understanding of clients’ businesses and needs to deliver proactive, value-adding support. Maintain strong product knowledge and a clear understanding of the underlying operational set-up. Act as a key stakeholder in larger, more complex projects and ad hoc initiatives. Ensure WINs & PROs are accurately maintained and regularly updated. Lead all core people-management activities, including monthly feedback, annual KPI setting and ad hoc performance conversations. Foster a culture of trust, accountability and collaboration within the team.

Your Profile

Proven people leadership experience in client service or operations, ideally within financial services. Demonstrated ability to meet SLAs, improve processes and deliver measurable outcomes. Strong stakeholder management and communication skills, with a client-first mindset. Comfortable operating within governance, compliance and risk frameworks. Able to juggle multiple priorities and drive progress in a fast-paced environment. Solid product knowledge with a continuous learning approach. Familiarity with internal knowledge/workflow tools is an advantage. Fluent in English and Dutch.

We get curious people invested in the world. When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on.

You will join 2,500 other ambitious colleagues across 11 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success. We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.

When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense. At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!

About Saxo Bank

Support our purpose We believe access to global capital markets is not only for the privileged few. Our vision is to enable people to fulfill their financial aspirations to make an impact. That’s why we use the power of technology to deliver clients what they need, when they need it in a user-friendly and personalised experience. We aim to deliver the world’s most user-friendly and personalized trading and investment platform experience, which gives our clients exactly what they need to make more informed investment decisions.

Be part of a unique journey

Do you want to work for an extremely ambitious organisation at the cutting edge of banking and technology? You’ll be joining a company that:

• Continuously strives to improve the Saxo Experience and exceed our clients’ expectations.
• Always invests in the future
• Builds unrivalled platforms for seasoned and experienced investors and wholesale clients that provide real-time access to global capital markets.
• Consistently wins the highest accolades for our platforms, products and services.

Own your future So, if you’re up for the challenge of breaking down barriers in global financial markets, we’re always looking for ambitious and enthusiastic people who share our passion for clients, technology and innovation and can bring new perspectives to our diverse team.

More about Saxo Bank

For more on our story, culture and identity, please read the Saxo Bank Foundation, written by our CEO and founder Kim Fournais. More about Saxo Bank