Fulltime French Customer Service Specialist in Amsterdam

YoungCapital; Amsterdam; On-site; EUR 29,451 - 35,276; Full time

Benefits offered by this job

Competitive salary

30 vacation days

Solid pension plan

Delicious office lunches

Opportunities to grow through online training and mentoring

Job summary

An investment bank in Amsterdam seeks a French-speaking Customer Service Specialist. The role involves responding to client inquiries across multiple channels and providing valuable financial solutions. Ideal candidates will be fluent in French, and proficient in Dutch and English, with a passion for finance and a minimum HBO-level education. The position offers a competitive salary, 30 vacation days, and professional growth opportunities.

Qualifications

• Passionate about finance and eager to learn more.
• Friendly, positive, and customer-focused.
• Solution-oriented, proactive, and able to thrive under pressure.

Responsibilities

• Be the first point of contact for clients from France, Belgium, and the Netherlands.
• Respond to questions quickly and clearly via phone, email, and chat.
• Provide practical solutions that leave clients feeling valued and supported.

Skills

Fluent in French

Proficient in Dutch

Proficient in English

Education

Minimum HBO-level education or equivalent

Job description

Role Overview

Are you passionate about finance and enjoy helping people? Join Saxo Bank in Amsterdam as a French‑speaking Customer Service Specialist! Saxo Bank is a leading investment bank, empowering clients across Europe to take control of their financial future through innovative platforms and exceptional service. You'll be part of a company that blends expertise, technology, and personal attention to deliver the best possible experience for both private and business clients.

What You Will Do

In this role, you will be the first point of contact for clients from France, Belgium, and the Netherlands. You'll respond to questions quickly and clearly via phone, email, and chat, providing practical solutions that leave clients feeling valued and supported. At the same time, you’ll expand your knowledge of financial products and investment platforms, while delivering professional and personal service that always complies with Saxo Bank’s internal procedures and financial regulations.

What We Offer

• Competitive salary: €2,900 per month
• 30 vacation days
• Solid pension plan
• Delicious office lunches (small contribution)
• Energetic, ambitious, and supportive team
• Opportunities to grow through online training and mentoring
• Amsterdam‑based office with excellent accessibility
• Salary: €2,900 per month
• Hours: 32–40 per week
• Employment type: Full‑time (starter, part‑time, experienced variants available)

What We Expect

• Fluent in French, and proficient in Dutch and English
• Passionate about finance and eager to learn more
• Minimum HBO‑level education or equivalent
• Available for at least 32 hours per week
• Friendly, positive, and customer‑focused
• Solution‑oriented, proactive, and able to thrive under pressure

Skills

• English proficiency

Education

Middelbare school, MBO, HBO, Universiteit