Client Service Associate (Dutch speaking)

Saxo Bank; Amsterdam; On-site; EUR 40,000 - 50,000; Full time

Job summary

Saxo Bank in Amsterdam is looking for a Client Service Associate to join their team. In this role, you will provide customer support related to investment products and assist clients in navigating the platform. The ideal candidate will be fluent in Dutch and have a strong interest in financial markets.

We offer professional development, a diverse work environment, and opportunities to grow within our international organization. Join us to make a real impact and invest in your future at Saxo Bank!

Qualifications

• Ability to assist clients in accessing information and using the platform.
• Demonstrated interest in investing and financial markets.
• Ready to undergo internal training.

Responsibilities

• Support customers with questions about investment products and trading systems.
• Provide information on Saxo Bank products and proactively offer options.
• Engage clients about investment opportunities and current market events.

Skills

Fluency in Dutch

Organizational skills

Problem-solving mindset

Education

Completed secondary education

Job description

About The Job

The economy is always in motion. Developments on a macroeconomic level have a major influence on how the stock market behaves. Will the interest rates rise or fall? How will this affect the stock market? And how does consumer confidence relate to the current stock market climate? If you have a genuine interest in financial markets, and helping our investment clients gives you energy, then read on. As a Client Service Associate, you will be part of the dynamic department, consisting of 65+ Investment Specialists. The team supports our wider Global Sales efforts and is responsible for increasing customer satisfaction (NPS - Net Promoter Score). You will receive structured training from our professional and experienced leads, developing your investment expertise and knowledge. As your knowledge develops you will be able to answer client questions about investment products like turbos, futures and options, giving product related advice and sharing insights about current market events. You will develop solid relationships, exceed client expectations, and grow your knowledge about the investment world.

Responsibilities

• Customer support related queries helping customers to access information and use the platform; answering queries regarding investment products (options, turbos, futures etc.) and trading systems.
• Providing information about Saxo Bank products (Self-Investing and Asset Management) and proactively offering these product options.
• Dialogue with clients about investment opportunities and informing about current events in the market.
• Complete internal training and courses such as DSI Securities Trader and DSI Integrity.

Your Profile

• Fluency in Dutch so you can help our clients effectively (CEFR/IELTS level C1 and above).
• You are organized, eager to learn and able to stay on top of several tasks at the same time.
• You enjoy helping clients and have a curious and problem‑solving mindset.
• Completed secondary education (e.g., MBO/junior college/lycée high school/A-levels/Secondary level 2 etc).
• Can demonstrate you have a genuine interest in learning about investing and financial markets.

We Offer

When you work at Saxo, you become a Saxonian and part of a purpose‑driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on. You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long‑term success. We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations. When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense. At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!

How To Apply

Click here to create an account and upload your resume and a short motivation. We look forward to getting to know you better!