Junior Desktop Support Engineer (On Site)

Saxo Bank; Amsterdam; On-site; EUR 38,000 - 46,000; Full time

Job summary

In Amsterdam, Saxo Bank seeks a Junior Desktop Support Engineer to join the Global Desktop Support team. You will help install and support PCs, phones, and peripherals, work within Agile ceremonies, and resolve IT issues with a customer-focused approach.

You will contribute to an international, fast-paced environment, with opportunities to learn and grow while supporting end-user hardware, software, and AI tooling. Fluency in English and strong communication are essential.

Qualifications

• Proficient with MS 365, MS Teams and Windows 11.
• Knowledge about AI Tools.
• Able to support application and OS installations.
• Good understanding of end-user hardware.
• Basic networking skills.
• Experience with ITIL driven ticketing systems / ServiceNOW preferred.
• Minimum of 2 years’ experience in supporting complex desktop environments or recently completed ICT degree.
• Experience in an international company (financial industry would be an asset).
• Fluent in English, strong communication and people skills.
• Team player, keen to learn, highly self-motivated.

Responsibilities

• Build and install PCs, telephony, wireless networks and peripherals for desktop infrastructure.
• Agile ceremonies are conducted as per department guidelines.
• Work independently on technical tasks for desktop support complying to relevant best practices.
• Identify Risks and proactively seek to mitigate or minimize, and if not possible, expose, elevate, and communicate them in due time.
• Clearly explain facts, practices, policies, challenges within scope of current tasks to members of team.
• Identify automation opportunities, and self-service across all standard requests, thereby increasing throughput and time to deliver.

Skills

MS 365

MS Teams

Windows 11

AI Tools

End user hardware

Basic networking

ITIL ServiceNow

English fluency

Communication skills

Team player

Education

ICT degree

Tools

ServiceNOW

Job description

Amsterdam, Netherlands
We get curious people invested in the world.

Amsterdam, Netherlands
We get curious people invested in the world.

We believe access to global capital markets is not only for the privileged few. Our vision is to enable people to fulfil their financial aspirations to make an impact. That’s why we use the power of technology to deliver clients what they need, when they need it in a user-friendly and personalised experience.

To strengthen our Desktop Support team, we are looking for a Junior Desktop Support Engineer to join our Global team based in Amsterdam.

This is an exciting opportunity for a highly customer-focused and enthusiastic Desktop Support Engineer with a genuine interest in solving IT issues.

The successful candidate should be technically competent, possess good communication skills, be ready to learn, & thrive in a fast-paced environment.

Responsibilities

• Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
• Agile ceremonies are conducted as per department guidelines
• Work independently on technical tasks for desktop support complying to relevant best practices
• Identify Risks and proactively seek to mitigate or minimize, and if not possible, expose, elevate, and communicate them in due time
• Clearly explain facts, practices, policies, challenges within scope of current tasks to members of team
• Identify automation opportunities, and self-service across all standard requests, thereby increasing throughput and time to deliver

Your profile

• MS 365
• MS Teams
• Windows 11
• Knowledge about AI Tools
• Able to support application and OS installations
• Good understanding of end user hardware
• Basic networking skills
• Experience with an ITIL driven ticketing systems / ServiceNOW preferred
• Minimum of 2 years’ experience in supporting complex desktop environments or you have completed your ICT degree recently
• Experience in an international company (financial industry would be an asset)
• Fluent in English
• Very good communication and people/training skills
• Team player, keen to learn, highly self-motivated

We get curious people invested in the world

When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on.

You will join 2,500 other ambitious colleagues across 11 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success.

We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.

When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.

At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!