Client Service Associate (Dutch and German Speaking)

Saxo Bank; Amsterdam; On-site; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Robust training and growth opportunities

Diverse and inclusive work environment

International work setting

Job summary

Saxo Bank is seeking a Client Service Associate (German Speaking) in Amsterdam. You will support customers by answering queries related to investment products and providing information about Saxo Bank's offerings.

The ideal candidate is fluent in German and Dutch, enjoys helping clients, and has a genuine interest in financial markets. Join a diverse organization with a robust corporate culture and opportunities for growth.

Qualifications

• Fluent in German and Dutch to assist clients effectively.
• Organized and eager to learn, managing multiple tasks.
• Genuine interest in investing and financial markets.

Responsibilities

• Support customers with queries regarding investment products.
• Provide information about Saxo Bank products and services.
• Engage clients on investment opportunities and market events.
• Complete internal training related to investment products.

Skills

Fluency in German

Fluency in Dutch

Customer support

Problem-solving mindset

Education

Completed secondary education

Job description

About the Job

The economy is always in motion. Developments on a macroeconomic level have a major influence on how the stock market behaves. Will the interest rates rise or fall? How will this affect the stock market? And how does consumer confidence relate to the current stock market climate? If you have a genuine interest in financial markets, and helping our investment clients gives you energy, then read on. As a Client Service Associate (German Speaking), you will be part of the dynamic department, consisting of approximately 65+ Investment Specialists. The team supports our wider Global client service efforts and is responsible for increasing client satisfaction (NPS - Net Promoter Score). You will receive structured training from our professional and experienced leads, developing your investment expertise and knowledge. As your knowledge develops you will be able to answer client questions about investment products like turbos, futures and options, giving product related advice and sharing insights about current market events. You will develop solid relationships, exceed client expectations, and grow your knowledge about the investment world.

Responsibilities

• Customer support related queries helping customers to access information and use the platform; Answering queries regarding investment products (options, turbos, futures etc.) and trading systems
• Providing information about Saxo Bank products (Self-Investing and Asset Management) and proactively offering these product options
• Dialogue with clients about investment opportunities and informing about current events in the market
• Complete internal training and courses such as DSI Securities Trader and DSI Integrity

Your Profile

• Fluency in German and Dutch so you can help our clients effectively
• You are organized, eager to learn and able to stay on top of several tasks at the same time;
• You enjoy helping clients and have a curious and problem-solving mindset
• Completed secondary education (e.g., MBO/junior college/ lycée high school/A-levels/Secondary level 2 etc)
• Can demonstrate you have a genuine interest in learning about investing and financial markets

Benefits

When you work at Saxo, you become part of a purpose‑driven organisation with a robust career path from day one. You will join 2,500 colleagues across 15 countries, work in an international setting, and have access to robust training and opportunities for growth. We value diversity and inclusion and foster an open feedback culture.