Senior ITOM Lead — ServiceNow & IT Operations

Cognizant; Amsterdam; Presencial; EUR 150 000 - 190 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

NS business card for commute expenses

25 days paid holiday

Laptop and smartphone

Pension scheme

Health insurance

Udemy / Cognizant Academy access

International environment

Resumo da oferta

Cognizant is seeking an experienced ITOM Lead to drive our ServiceNow IT Operations Management capability across the EMEA market. This senior role blends strategy, hands-on technical delivery, customer engagement, and capability building from a regional hub in Amsterdam.

You will own the vision, delivery excellence, and growth of the ITOM portfolio including Discovery, Service Mapping, Event Management and ITOM Prime, while leading complex customer implementations and escalations with a balance

Qualificações

• 14-18 years of overall IT experience.
• Extensive hands-on experience delivering ServiceNow ITOM solutions.
• Proven expertise in Discovery; Service Mapping; Event Management; CMDB; CSDM; ITOM Prime.
• Demonstrated experience leading large-scale, enterprise ServiceNow implementations.
• Experience managing complex customer engagements across multiple accounts, business units, or geographies.
• Proven track record of leading technical escalation management in critical infrastructure environments.
• Must hold at least one current ServiceNow CIS certification in Discovery / Event Management / Service Mapping.

Responsabilidades

• Provide architecture-level leadership for complex ServiceNow ITOM engagements.
• Act as a senior technical authority for Discovery; Service Mapping; Event Management; ITOM Prime; CMDB and CSDM-aligned implementations.
• Lead resolution of critical P1 and P2 ITOM-related incidents and escalations within agreed service levels.
• Partner with delivery teams to mitigate technical risks and ensure successful project outcomes.
• Own and present the EMEA ITOM roadmap during customer governance and roadmap reviews.
• Provide quality assurance oversight on architecture, design, and deployment standards.
• Define and maintain regional standards, frameworks, and best practices for ServiceNow ITOM delivery.
• Build and evolve reusable accelerators, delivery assets, and implementation playbooks.
• Lead the development of Discovery and Service Mapping blueprint initiatives ; Event Management implementation playbooks.
• Partner with Learning and Academy teams to design and deliver upskilling programs.
• Coach consultants, architects, and technical leads across the EMEA market.

Conhecimentos

Strategic thinking

Executive stakeholder management

Client-facing consulting

Team coaching

Problem-solving

Commercial awareness

Cross-functional collaboration

Decision-making under pressure

Leadership competencies

Cloud discovery

Ferramentas

ServiceNow ITOM Suite

ITOM Prime

Discovery

Service Mapping

Event Management

CMDB Architecture

CSDM

Cloud Discovery

Descrição da oferta de emprego

Cognizant is seeking an experienced ITOM Lead to drive our ServiceNow IT Operations Management capability across the EMEA market. This senior role blends strategy, hands-on technical delivery, customer engagement, and capability building from a regional hub in Amsterdam.

You will own the vision, delivery excellence, and growth of the ITOM portfolio including Discovery, Service Mapping, Event Management and ITOM Prime, while leading complex customer implementations and escalations with a balance