IT Service Desk Lead — Apps, Onboarding & Vendors

Reanda Netherlands; Amsterdam; On-site; EUR 55,000 - 75,000; Full time

Job summary

A leading audit firm in Amsterdam is seeking an IT Service Desk Lead to manage and coordinate IT services within the organization. The role involves acting as a liaison between internal teams and external IT partners, ensuring reliable operation of applications and workplace services. Candidates should have 3-5 years of relevant experience in IT service coordination and a solid understanding of business applications. This position offers opportunities to improve IT systems and processes while ensuring compliance with information security best practices.

Qualifications

• 3-5 years of experience in a relevant role.
• Experience in a professional services environment (audit, consultancy).
• Ability to work with technical teams and business stakeholders.

Responsibilities

• Act as the primary contact for internal IT questions and support.
• Coordinate incident handling with managed service providers.
• Monitor service levels and ensure timely issue resolution.

Skills

Organizational skills

Understanding of IT services

Experience with Microsoft 365

Knowledge of information security best practices

Proactive working style

Tools

Microsoft 365

SharePoint

Exact

Job description

A leading audit firm in Amsterdam is seeking an IT Service Desk Lead to manage and coordinate IT services within the organization. The role involves acting as a liaison between internal teams and external IT partners, ensuring reliable operation of applications and workplace services. Candidates should have 3-5 years of relevant experience in IT service coordination and a solid understanding of business applications. This position offers opportunities to improve IT systems and processes while ensuring compliance with information security best practices.