IT Onsite Support Engineer

ITProposal; Zaltbommel; On-site; EUR 35,000 - 52,000; Full time

Benefits offered by this job

Ongoing training and professional dev.

Collaborative team culture

Competitive salary based on experience

Job summary

ITProposal is seeking an IT Onsite Support Engineer to join our team in Zaltbommel, Netherlands. This full-time role involves hands-on end-user support, hardware and software troubleshooting, and Windows device deployment in a fast-paced onsite environment.

The candidate should be fluent in Dutch and English, with 2+ years in IT support, and be based in or near Zaltbommel. ITIL/Microsoft certifications are a plus. Start date 17 August 2026.

Qualifications

• At least 2 years of IT onsite/desktop support experience.
• Strong knowledge of Windows 10/11, Microsoft 365, and AD/Microsoft Entra ID.
• Familiarity with basic networking and hardware troubleshooting.
• Experience with ticketing systems (ServiceNow, TOPdesk, Jira).
• Excellent communication and interpersonal skills.
• Ability to work independently and prioritize multiple tasks.

Responsibilities

• Provide 1st and 2nd line onsite IT support for end users.
• Diagnose and resolve hardware, software, and network issues.
• Install and support desktops, laptops, printers, and peripherals.
• Deploy, image, and configure Windows devices.
• Support Microsoft 365 apps (Outlook, Teams, Office).
• Manage user accounts and passwords using AD/Entra ID.
• Log and track incidents in an ITSM system.
• Perform hardware replacements and asset management.
• Escalate complex issues to other teams.
• Deliver excellent customer service and meet SLA targets.
• Document troubleshooting steps and maintain records.

Skills

Communication

Problem-solving

Multitasking

Independent worker

Tools

Windows 10/11

Microsoft 365

Active Directory / Microsoft Entra ID

Networking basics (TCP/IP, DNS, DHCP)

Hardware deployment

ITSM systems (ServiceNow / TOPdesk / Jira)

Job description

IT Onsite Support Engineer (FTE)

Location: Zaltbommel, Netherlands (Candidates based in or near Zaltbommel preferred)
Employment Type: Full-Time (FTE)
Start Date: 17 August 2026
Language Requirement: Fluent Dutch and English (Mandatory)

About the Role

We are looking for a proactive and customer-focused IT Onsite Support Engineer to join our team in Zaltbommel. You will provide hands-on technical support to end users, ensuring IT systems, devices, and workplace technology operate efficiently. This is an excellent opportunity for an experienced IT professional who enjoys working directly with users in a fast-paced onsite environment.

Key Responsibilities

• Provide 1st and 2nd line onsite IT support for end users.
• Diagnose and resolve hardware, software, and network-related issues.
• Install, configure, and support desktops, laptops, printers, mobile devices, and peripherals.
• Deploy, image, and configure Windows devices.
• Support Microsoft 365 applications, including Outlook, Teams, and Office applications.
• Manage user accounts, permissions, and passwords using Active Directory or Microsoft Entra ID.
• Log, track, and resolve incidents and service requests using an ITSM/ticketing system.
• Perform hardware replacements and asset management.
• Escalate complex technical issues to appropriate support teams.
• Deliver excellent customer service while meeting SLA targets.
• Document troubleshooting steps and maintain accurate support records.

Required Skills & Experience

• Minimum 2 years of IT support experience in a desktop or onsite support role.
• Strong knowledge of:
  • Windows 10/11
  • Microsoft 365
  • Active Directory / Microsoft Entra ID
  • Basic networking (TCP/IP, DNS, DHCP)
  • Hardware troubleshooting and device deployment
• Experience working with ticketing systems (ServiceNow, TOPdesk, Jira, or similar).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and prioritize multiple tasks.

Mandatory Requirements

• Fluent Dutch and English (spoken and written).
• Must be currently based in or willing to commute daily to Zaltbommel or the surrounding area.
• Eligible to work in the Netherlands.
• Available to start on 17 August 2026.

Preferred Qualifications

• ITIL Foundation certification.
• Microsoft certifications (MD-102, MS-900, AZ-900, or equivalent).
• Experience supporting enterprise IT environments. Similar onsite support roles in the region commonly involve Microsoft 365, Windows, ITIL-based support, and hardware troubleshooting.

What We Offer

• Full-time employment.
• Opportunity to work in a professional enterprise IT environment.
• Ongoing training and professional development.
• Collaborative and supportive team culture.
• Competitive salary based on experience.