IT Onsite Support Engineer - Mijdrecht

ITProposal; Mijdrecht; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Full-time employment

Training and development

Collaborative team culture

Professional IT environment

Job summary

ITProposal is seeking an IT Onsite Support Engineer to join our team in Mijdrecht, Netherlands. You will deliver hands-on IT support to end users, ensuring desktops, laptops, and peripherals operate smoothly in an onsite environment.

The role requires fluent Dutch and English, 2+ years of support experience, and the ability to work daily in Mijdrecht. We offer a professional IT setting, ongoing training, and a collaborative team culture.

Qualifications

• 2+ years of IT desktop/onsite support experience.
• Strong knowledge of Windows 10/11 and Microsoft 365.
• Experience with Active Directory or Microsoft Entra ID.
• Basic networking (TCP/IP, DNS, DHCP) understanding.
• Hardware deployment and troubleshooting experience.
• Familiarity with IT ticketing systems (ServiceNow, TOPdesk, Jira).
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Provide 1st and 2nd line onsite IT support for end users.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and support desktops, laptops, printers, and mobile devices.
• Deploy, image, and configure Windows devices.
• Support Microsoft 365 apps (Outlook, Teams, Office).
• Manage user accounts and permissions (Active Directory / Entra ID).
• Log and track incidents using an ITSM/ticketing system.
• Perform hardware replacements and asset management.
• Escalate complex issues to appropriate teams.
• Deliver excellent customer service while meeting SLA targets.

Skills

IT support

Windows 10/11

Microsoft 365

Active Directory / Microsoft Entra ID

Networking basics

Hardware troubleshooting

Ticketing systems

Communication skills

Independent work

Job description

IT Onsite Support Engineer (FTE)

Location:Mijdrecht, Netherlands (Candidates based in or near Mijdrechtpreferred)
Employment Type: Full-Time (FTE)
Start Date: 17 August 2026
Language Requirement: Fluent Dutch and English (Mandatory)

About the Role

We are looking for a proactive and customer-focused IT Onsite Support Engineer to join our team in Mijdrecht. You will provide hands-on technical support to end users, ensuring IT systems, devices, and workplace technology operate efficiently. This is an excellent opportunity for an experienced IT professional who enjoys working directly with users in a fast-paced onsite environment.

Key Responsibilities

• Provide 1st and 2nd line onsite IT support for end users.
• Diagnose and resolve hardware, software, and network-related issues.
• Install, configure, and support desktops, laptops, printers, mobile devices, and peripherals.
• Deploy, image, and configure Windows devices.
• Support Microsoft 365 applications, including Outlook, Teams, and Office applications.
• Manage user accounts, permissions, and passwords using Active Directory or Microsoft Entra ID.
• Log, track, and resolve incidents and service requests using an ITSM/ticketing system.
• Perform hardware replacements and asset management.
• Escalate complex technical issues to appropriate support teams.
• Deliver excellent customer service while meeting SLA targets.
• Document troubleshooting steps and maintain accurate support records.

Required Skills & Experience

• Minimum 2 years of IT support experience in a desktop or onsite support role.
• Strong knowledge of:
  • Windows 10/11
  • Microsoft 365
  • Active Directory / Microsoft Entra ID
  • Basic networking (TCP/IP, DNS, DHCP)
  • Hardware troubleshooting and device deployment
• Experience working with ticketing systems (ServiceNow, TOPdesk, Jira, or similar).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and prioritize multiple tasks.

Mandatory Requirements

• Fluent Dutch and English (spoken and written).
• Must be currently based in or willing to commute daily to Mijdrechtor the surrounding area.
• Eligible to work in the Netherlands.
• Available to start - ASAP

Preferred Qualifications

• ITIL Foundation certification.
• Microsoft certifications (MD-102, MS-900, AZ-900, or equivalent).
• Experience supporting enterprise IT environments. Similar onsite support roles in the region commonly involve Microsoft 365, Windows, ITIL-based support, and hardware troubleshooting.

What We Offer

• Full-time employment.
• Opportunity to work in a professional enterprise IT environment.
• Ongoing training and professional development.
• Collaborative and supportive team culture.
• Competitive salary based on experience.