IT Onsite Support Engineer (FTE)-Zaltbommel

ITproposal B.V.; Zaltbommel; On-site; EUR 35,000 - 48,000; Full time

Benefits offered by this job

Full-time employment

Professional IT environment

Ongoing training and professional dev

Collaborative and supportive team

Job summary

ITproposal B.V. in Zaltbommel is seeking an IT Onsite Support Engineer to provide hands-on IT support to end users and ensure devices and workplace technology operate smoothly in a fast-paced onsite environment.

The role requires 2+ years in desktop or onsite support, strong knowledge of Windows 10/11, Microsoft 365, Active Directory / Microsoft Entra ID, and basic networking, plus excellent customer service.

Qualifications

• Minimum 2 years of IT support experience in a desktop or onsite role.
• Strong knowledge of Windows 10/11, Microsoft 365, Active Directory / Microsoft Entra ID, basic networking, and hardware troubleshooting.
• Experience working with ticketing systems (ServiceNow, TOPdesk, Jira, or similar).
• Strong analytical and problem‑solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and prioritize multiple tasks.
• Fluent Dutch and English; able to commute to Zaltbommel area.

Responsibilities

• Provide 1st and 2nd line onsite IT support for end users.
• Diagnose and resolve hardware, software, and network-related issues.
• Install, configure, and support desktops, laptops, printers, mobile devices, and peripherals.
• Deploy, image, and configure Windows devices.
• Support Microsoft 365 applications, including Outlook, Teams, and Office applications.
• Manage user accounts, permissions, and passwords using Active Directory or Microsoft Entra ID.
• Log, track, and resolve incidents and service requests using an ITSM/ticketing system.
• Perform hardware replacements and asset management.
• Escalate complex technical issues to appropriate support teams.
• Deliver excellent customer service while meeting SLA targets.
• Document troubleshooting steps and maintain accurate support records.

Skills

IT support

Windows 10/11

Microsoft 365

Active Directory / Microsoft Entra ID

Networking basics

Hardware troubleshooting

Ticketing systems

Analytical skills

Communication

Time management

Tools

ServiceNow

TOPdesk

Jira

Job description

Over de functie

IT Onsite Support Engineer (FTE)

Location: Zaltbommel, Netherlands (Candidates based in or near Zaltbommel preferred)
Employment Type: Full-Time (FTE)
Start Date: ASAP
Language Requirement: Fluent Dutch and English (Mandatory)

About the Role

We are looking for a proactive and customer-focused IT Onsite Support Engineer to join our team in Zaltbommel. You will provide hands‑on technical support to end users, ensuring IT systems, devices, and workplace technology operate efficiently. This is an excellent opportunity for an experienced IT professional who enjoys working directly with users in a fast-paced onsite environment.

Key Responsibilities

• Provide 1st and 2nd line onsite IT support for end users.

• Diagnose and resolve hardware, software, and network‑related issues.

• Install, configure, and support desktops, laptops, printers, mobile devices, and peripherals.

• Deploy, image, and configure Windows devices.

• Support Microsoft 365 applications, including Outlook, Teams, and Office applications.

• Manage user accounts, permissions, and passwords using Active Directory or Microsoft Entra ID.

• Log, track, and resolve incidents and service requests using an ITSM/ticketing system.

• Perform hardware replacements and asset management.

• Escalate complex technical issues to appropriate support teams.

• Deliver excellent customer service while meeting SLA targets.

• Document troubleshooting steps and maintain accurate support records.

Required Skills & Experience

• Minimum 2 years of IT support experience in a desktop or onsite support role.

• Strong knowledge of:

  • Windows 10/11

  • Microsoft 365

  • Active Directory / Microsoft Entra ID

  • Basic networking (TCP/IP, DNS, DHCP)

  • Hardware troubleshooting and device deployment

• Experience working with ticketing systems (ServiceNow, TOPdesk, Jira, or similar).

• Strong analytical and problem‑solving skills.

• Excellent communication and interpersonal skills.

• Ability to work independently and prioritize multiple tasks.

Mandatory Requirements

• Fluent Dutch and English (spoken and written).

• Must be currently based in or willing to commute daily to Zaltbommel or the surrounding area.

• Eligible to work in the Netherlands.

• Available to start ASAP

Preferred Qualifications

• ITIL Foundation certification.

• Microsoft certifications (MD-102, MS-900, AZ-900, or equivalent).

• Experience supporting enterprise IT environments. Similar onsite support roles in the region commonly involve Microsoft 365, Windows, ITIL‑based support, and hardware troubleshooting.

What We Offer

• Full‑time employment.

• Opportunity to work in a professional enterprise IT environment.

• Ongoing training and professional development.

• Collaborative and supportive team culture.

• Competitive salary based on experience.

Wat breng jij als IT Onsite Support Engineer (FTE)-Zaltbommel

Wat bieden wij vanuit ITproposal B.V.