Future position : Onsite IT Support Engineer

NSC Global; Zwaagdijk-Oost; On-site; EUR 40,000 - 55,000; Full time

Job summary

A global IT services company is seeking an Onsite Support Engineer to provide hands-on technical support and ensure efficient operations. The ideal candidate will have 3-5 years of technical support experience, strong interpersonal skills, and a bachelor's degree in Computer Science or a related field. Responsibilities include troubleshooting hardware and software issues, and maintaining desktop support to clients on-site.

Qualifications

• 3 to 5 years of experience in technical support, preferably onsite.
• Strong understanding of computer hardware, software, and networking.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide end-user and hands-on support.
• Install, configure, and maintain computer systems.
• Collaborate with the Technology team for efficient operations.

Skills

Microsoft desktop operating systems

Technical support

Networking concepts

Interpersonal skills

Problem-solving

Education

Bachelor's degree in Computer Science or related field

Tools

SCCM

Microsoft Intune

Active Directory

Job description

Overview

NSC Global Zwaagdijk-Oost, North Holland, Netherlands

We are gearing up for a project starting in the next 2 months and are looking for candidates interested in joining NSC in the not too distant future. If you are thinking about making a change, but not quite ready to do so, please review the job description below and apply online. We will reach out to you once recruitment activities start.

The Onsite Support Engineer is responsible for providing end-user support, hands-on support, and working with business users and multiple stakeholders to ensure efficient support to the business without impacting operations. The role requires hands-on experience in support.

Responsibilities

• Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management.
• Windows Client Administration.
• Build and install PCs, telephone systems, wireless networks, and peripheral devices (printers, scanners, mobile/smart phones) related to desktop infrastructure.
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
• Identify, log and resolve technical problems with software applications or network systems.
• Identify potential changes and system improvements to present to technical teams for consideration and implementation.
• Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
• Administer and resolve issues with associated end-user workstation network software products as required.
• Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.
• Basic experience in supporting network devices and servers in a business environment.
• Ensure work is carried out within agreed service levels.
• Explain and document technical issues clearly to technical teams and business stakeholders.
• Proven track record of working with technologies from Microsoft Intune (Autopilot), SCCM, VMWare Horizon, Intune, etc.
• Proactive and passionate about EUC, with strong interpersonal skills and excellent time management.
• Strong capabilities in Windows 10 / Windows 11 support, migration & deployment.
• When necessary, liaise with third-party support and PC equipment vendors.
• Perform related duties consistent with the scope and intent of the position.
• Hands-on experience End-to-End Desktop/Laptop lifecycle management.
• Experience and desire to work in a Global delivery environment.
• Communication and analytical skills.
• Provide technical support to clients on-site, resolving hardware, software, and network issues.
• Install, configure, and maintain computer systems and related equipment.
• Diagnose and troubleshoot technical problems using analytical and problem-solving skills.
• Train and educate clients on how to use new technologies and software.
• Document technical issues and solutions for future reference.
• Maintain a positive and professional attitude while interacting with clients.
• Stay up to date with the latest technology trends and advancements.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (may not be required in all cases).
• Minimum 3 to 5 years of experience in technical support, preferably in an onsite environment.
• Strong understanding of computer hardware, software, and networking concepts.
• Excellent communication and interpersonal skills to build rapport with clients.
• Ability to work independently and solve problems effectively.
• Excellent time management and organizational skills.
• Valid driver's license and willingness to travel to client sites (preferred).
• Experience with specific industry-related technologies.
• Certifications in relevant technical fields (CompTIA A+, Network+, etc.).
• Bilingual or multilingual skills (country-specific local language skills preferred).

Technical Experience

• Microsoft Client OS (Win 10, 11)
• Active Directory & its services, DHCP, DNS
• Print and File share services
• Hardware Break-fix
• Patch Management

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Industries
• IT Services and IT Consulting