support engineer for enterprise IT environments

HireHi; Mijdrecht; On-site; EUR 42,000 - 54,000; Full time

Benefits offered by this job

Ongoing training

Competitive salary

Job summary

HireHi ищет проактивного специалиста по Onsite IT поддержке для работы в Mijdrecht. Ваша задача — оказывать поддержку пользователям вживую, обеспечивая работу IT-систем, устройств и оборудования.

Требуется как минимум 2 года опыта, знание Windows 10/11, Microsoft 365, AD/Entra ID, базовые сетевые навыки и опыт работы с тикетинг-системами. Свободное владение нидерландским и английским языками, готовность к ежедневным поездкам в Мидждрихт и окрестности.

Qualifications

• Минимум 2 года IT поддержки на рабочем месте или на месте клиента.
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Responsibilities

• Предоставлять первичную и вторичную линию onsite IT поддержки пользователям.
• Диагностика и устранение аппаратных, программных и сетевых проблем.
• Установка, настройка и поддержка настольных ПК, ноутбуков, принтеров и периферии.
• Развертывание, образование и настройка устройств Windows.
• Поддержка Microsoft 365: Outlook, Teams, Office.
• Управление учетными записями и доступом через AD или Entra ID.
• Журналирование инцидентов в ITSM/тикетной системе.
• Замена аппаратного обеспечения и управление активами.
• Эскалация сложных вопросов.
• Обеспечение сервиса в рамках SLA.
• Документация этапов устранения и поддержка записей.

Skills

IT support

Windows 10/11

Microsoft 365

Active Directory / Entra ID

Networking basics

Hardware troubleshooting

Ticketing systems

Communication skills

Dutch language

English language

Tools

ServiceNow

TOPdesk

Jira

Job description

Описание:

We are looking for a proactive and customer-focused IT Onsite Support Engineer to join our team in Mijdrecht. You will provide hands-on technical support to end users, ensuring IT systems, devices, and workplace technology operate efficiently. This is an excellent opportunity for an experienced IT professional who enjoys working directly with users in a fast-paced onsite environment.

Задачи:

• Provide first- and second-line onsite IT support to end users
• Diagnose and resolve hardware, software, and network issues
• Install, configure, and support desktops, laptops, printers, mobile devices, and peripherals
• Deploy, image, and configure Windows devices
• Support Microsoft 365 applications, including Outlook, Teams, and Office applications
• Manage user accounts, permissions, and passwords using Active Directory or Microsoft Entra ID
• Log, track, and resolve incidents and service requests in an ITSM/ticketing system
• Perform hardware replacements and manage assets
• Escalate complex technical issues to appropriate support teams
• Deliver customer service while meeting SLA targets
• Document troubleshooting steps and maintain accurate support records

Требования:

• At least 2 years of IT support experience in a desktop or onsite support role
• Strong knowledge of Windows 10/11, Microsoft 365, Active Directory or Microsoft Entra ID, basic networking (TCP/IP, DNS, DHCP), hardware troubleshooting, and device deployment
• Experience with ticketing systems such as ServiceNow, TOPdesk, Jira, or similar
• Strong analytical and problem-solving skillsExcellent communication and interpersonal skills
• Ability to work independently and prioritize multiple tasks
• Fluent Dutch and English, spoken and written
• Must be based in or willing to commute daily to Mijdrecht or the surrounding area
• Must be eligible to work in the Netherlands
• Available to start ASAP

Будет плюсом:

• ITIL Foundation certification, Microsoft certifications (MD-102, MS-900, AZ-900, or equivalent), experience supporting enterprise IT environments

Условия:

• Full-time employment
• Start date: 17 August 2026
• Ongoing training and professional development
• Competitive salary based on experience