IT Governance & MSP Lead

Zoku; Amsterdam; On-site; EUR 42,000 - 51,000; Full time

Benefits offered by this job

Discounts & perks at locations

Friends & family rates

International team culture

Learning & events

Job summary

Zoku seeks an IT Coordinator to shape and execute technology plans, governance, and standards supporting its long-term objectives across Europe. You will own the IT roadmap, MSP management, budget, and software licences, ensuring secure, scalable solutions and high-value partner collaboration for a guest and operations-focused IT environment.

You will lead tool selection, implementation, and optimization, driving continuous improvement while ensuring compliance and future-ready technology

Qualifications

• Minimum 5 years of experience in IT operations with external service providers or MSP environments.
• Experience governing vendor relationships, contracts, SLAs and performance.
• Strong knowledge of Microsoft 365, Entra ID, Intune and endpoint management.
• Experience translating business requirements into technical solutions and supplier accountability.
• Solid understanding of IT infrastructure, networking and cybersecurity principles.

Responsibilities

• Act as the primary IT partner translating business needs into priorities for the MSP.
• Manage the MSP relationship including contracts, SLAs, escalations and reviews.
• Oversee the Microsoft 365 ecosystem security, scalability, and adoption across properties.
• Define IT standards, policies and requirements with external partners.
• Drive IT roadmap and strategy aligned with growth and objectives.
• Strengthen IT security posture including governance, risk management and compliance.
• Conduct annual on-site IT audits and follow-up actions.

Skills

IT operations management

Vendor management

Microsoft 365

Entra ID

Intune

Endpoint management

IT governance & security

Project & stakeholder management

Education

ITIL certification

Microsoft certification

Tools

MSP management tools

Job description

Zoku seeks an IT Coordinator to shape and execute technology plans, governance, and standards supporting its long-term objectives across Europe. You will own the IT roadmap, MSP management, budget, and software licences, ensuring secure, scalable solutions and high-value partner collaboration for a guest and operations-focused IT environment.

You will lead tool selection, implementation, and optimization, driving continuous improvement while ensuring compliance and future-ready technology