Infrastructure & IT Operations Lead – Europe (MSP Transition)

Burns Sheehan; Leusden; On-site; EUR 90,000 - 120,000; Full time

Job summary

Burns Sheehan is seeking an IT Operations / Infrastructure Manager to lead a multi-site European business. The role focuses on IT operations, infrastructure coordination, service management and vendor oversight as the organisation shifts toward another MSP-led support model.

The successful candidate will balance technical credibility with operational leadership, ensuring a scalable and well-governed technology function across parks and sites.

Qualifications

• Proven experience as IT Operations Manager / Infrastructure Manager or similar.
• Experience in service delivery and evolving support models (in-house to MSP/outsource).
• Vendor management experience with outsourced providers or MSPs.
• Ability to handle escalations and understand infrastructure issues without being hands-on daily.

Responsibilities

• Lead IT operations and infrastructure coordination across multiple sites in Europe.
• Guide the transition from in-house service desk to outsourced/MSP-led support.
• Manage service partners and hold vendors to service quality and delivery standards.
• Act as escalation point for major incidents and critical service challenges.
• Coordinate regional technology delivery across park locations and sites.
• Collaborate with internal specialists to bring structure to IT operations and increase scalability.

Skills

IT Operations

Infrastructure Management

Vendor Management

Service Delivery

Stakeholder Management

Azure

Intune

Networking

Tools

Azure

Intune

Microsoft 365

Job description

Burns Sheehan is seeking an IT Operations / Infrastructure Manager to lead a multi-site European business. The role focuses on IT operations, infrastructure coordination, service management and vendor oversight as the organisation shifts toward another MSP-led support model.

The successful candidate will balance technical credibility with operational leadership, ensuring a scalable and well-governed technology function across parks and sites.