IT Field Service Engineer

Eurofins Scientific - Nederland; Maastricht; On-site; EUR 40,000 - 60,000; Full time

Job summary

Eurofins Scientific - Nederland is seeking an IT Field Service Engineer to deliver on-site technical support for laboratory environments in Maastricht. The role involves managing IT assets while ensuring minimal disruption to forensic operations due to hardware and software issues.

Candidates should possess over 3 years of experience in IT Field Service, with strong knowledge of Windows environments and tools such as Intune and SCCM. The position entails regular travel to support locations including Bruges, Cologne, and Amsterdam.

Qualifications

• 3+ years of experience in IT Field Service, Desktop Support, or a similar role.
• Strong knowledge of Windows environments and hardware troubleshooting.
• Experience with tools such as Intune, SCCM, and laptop imaging.
• Fluent in English; proficiency in Dutch is preferred.

Responsibilities

• Provide on-site IT support for desktops, laptops, peripherals, and specialist lab devices.
• Deliver customer-focused service to laboratory staff and business users.
• Manage IT assets from deployment to disposal.
• Support incident and request management for technical issues.

Skills

Windows environments

Hardware troubleshooting

IT service management (e.g., ITIL)

Customer communication

Field Service support

SCCM

Intune

Laptop imaging

Job description

Do you enjoy helping colleagues get the most out of their IT environment and do you want to play a key role in supporting critical laboratory operations? At Eurofins, you’ll have the opportunity to make a direct impact by ensuring reliable, secure, and efficient IT services across multiple locations.

As an IT Field Service Engineer, you provide hands‑on technical support to business users on‑site, promote Eurofins IT best practices, and collaborate with IT teams on daily operations and projects. You work closely with Infrastructure teams and report into the IT organization, contributing to a stable and compliant IT environment.

In this role, you support users with hardware and software issues, ensuring fast and effective resolutions. You collaborate with colleagues across IT and ensure projects are delivered smoothly with minimal disruption to forensic operations. You will be based in Maastricht, with regular travel to support offices in Bruges, Cologne, and Amsterdam. Travel to these locations is required on a monthly basis.

Key responsibilities

Customer & Stakeholder Engagement

• Deliver a professional, customer-focused service to laboratory staff and business users.
• Communicate clearly with users regarding progress, resolution, and next steps.
• Build positive working relationships with site staff and IT colleagues.

Field Support & End-User Services

• Provide on-site IT support for desktops, laptops, peripherals, and specialist laboratory devices.
• Resolve incidents and service requests efficiently in line with agreed SLAs.
• Install, configure, maintain, and replace IT hardware and software.
• Support user account setup, access requests, and device onboarding.

Incident & Request Management

• Diagnose and troubleshoot technical issues across hardware, software, and connectivity.
• Escalate complex or unresolved issues to the Lead IT Field Support Engineer or Infrastructure teams as appropriate.
• Support Priority 1 and Priority 2 incidents when required, including out-of-hours support where agreed.

Site & Operational Support

• Provide IT support for forensic laboratories, ensuring minimal disruption to operational activities.
• Assist with IT rollouts, refresh programmes, and site-based changes.
• Support basic network tasks at site level, including patching, connectivity checks, and device swaps.

Asset & Compliance Management

• Manage IT assets throughout their lifecycle, including deployment, tracking, and disposal.
• Ensure adherence to Eurofins security policies, data protection, and compliance requirements.
• Support audit activities where required, including evidence gathering and validation.

On Call & Out of Hours Support

• Participate in the IT Infrastructure on call rota, providing out of hours and emergency on site or remote support as required to maintain service continuity and meet Priority 1 and Priority 2 incident response targets.

Qualifications

We are looking for someone who:

• Has 3+ years of experience in IT Field Service, Desktop Support, or a similar role
• Has strong knowledge of Windows environments and hardware troubleshooting
• Has experience with tools such as Intune, SCCM, and laptop imaging
• Is familiar with IT service management practices (e.g. ITIL)
• Communicates clearly and is customer-focused
• Is able to work independently across multiple locations (Maastricht, Bruges/Brugge, Cologne/Keulen, Amsterdam)
• Is fluent in English; proficiency in Dutch is preferred
• Has a valid Dutch driving license

We are unable to provide visa sponsorship for this position.