Field IT Engineer - On-Site Lab Support (Multi-Location)

Eurofins; Maastricht; On-site; EUR 42,000 - 64,000; Full time

Job summary

Eurofins is seeking an IT Field Service Engineer to deliver hands-on on-site IT support across Maastricht and other EU offices. You will resolve hardware and software issues, install and configure devices, and ensure services meet defined SLAs while minimising disruption to forensic operations.

You will travel monthly to Bruges, Cologne, and Amsterdam, collaborate with Infrastructure teams, and contribute to secure, compliant IT environments.

Qualifications

• Has 3+ years of experience in IT Field Service, Desktop Support, or a similar role.
• Strong knowledge of Windows environments and hardware troubleshooting.
• Experience with Intune, SCCM, and laptop imaging.
• Familiar with ITIL and IT service management practices.
• Clear communicator with a customer-focused approach.
• Willing to travel across Maastricht, Brugge, Keulen, Amsterdam monthly and hold a Dutch driving license.

Responsibilities

• Provide on-site IT support for desktops, laptops, peripherals, and lab devices.
• Resolve incidents and service requests within SLAs.
• Install, configure, maintain, and replace IT hardware and software.
• Assist with user accounts, access requests, and device onboarding.
• Participate in on-call rotations and out-of-hours support when required.

Skills

Windows

Hardware troubleshooting

ITIL

English fluent

Multi-location work

Tools

Intune

SCCM

Laptop imaging

Job description

Eurofins is seeking an IT Field Service Engineer to deliver hands-on on-site IT support across Maastricht and other EU offices. You will resolve hardware and software issues, install and configure devices, and ensure services meet defined SLAs while minimising disruption to forensic operations.

You will travel monthly to Bruges, Cologne, and Amsterdam, collaborate with Infrastructure teams, and contribute to secure, compliant IT environments.