IT Field Service Engineer

Eurofins Scientific - Nederland; Amsterdam; On-site; EUR 40,000 - 55,000; Full time

Job summary

Eurofins Scientific - Nederland is looking for an IT Field Service Engineer to provide hands-on technical support at laboratory locations. This role involves resolving hardware and software issues, and requires knowledge of IT service management practices like ITIL. You will work across Maastricht, Bruges, Cologne, and Amsterdam, engaging with users to ensure efficient IT operations.

The ideal candidate has 3+ years of experience, a strong knowledge of Windows environments, and good customer communication skills. A valid Dutch driving license is also required.

Qualifications

• 3+ years of experience in IT Field Service or Desktop Support.
• Strong knowledge of Windows environments and hardware troubleshooting.
• Experience with IT service management practices (e.g., ITIL).
• Able to work independently across multiple locations.

Responsibilities

• Provide hands-on technical support for business users on-site.
• Resolve hardware and software issues efficiently.
• Install, configure, maintain, and replace IT hardware and software.
• Manage IT assets throughout their lifecycle.

Skills

Windows environments knowledge

Hardware troubleshooting

Customer-focused communication

IT service management practices (ITIL)

Tools

Intune

SCCM

Laptop imaging

Job description

Do you enjoy helping colleagues get the most out of their IT environment and do you want to play a key role in supporting critical laboratory operations? At Eurofins, you’ll have the opportunity to make a direct impact by ensuring reliable, secure, and efficient IT services across multiple locations.

As an IT Field Service Engineer, you provide hands‑on technical support to business users on‑site, promote Eurofins IT best practices, and collaborate with IT teams on daily operations and projects. You work closely with Infrastructure teams and report into the IT organization, contributing to a stable and compliant IT environment.

In this role, you support users with hardware and software issues, ensuring fast and effective resolutions. You collaborate with colleagues across IT and ensure projects are delivered smoothly with minimal disruption to forensic operations. You will be based in Maastricht, with regular travel to support offices in Bruges, Cologne, and Amsterdam. Travel to these locations is required on a monthly basis.

Key responsibilities

Customer & Stakeholder Engagement

• Deliver a professional, customer-focused service to laboratory staff and business users.
• Communicate clearly with users regarding progress, resolution, and next steps.
• Build positive working relationships with site staff and IT colleagues.

Field Support & End-User Services

• Provide on-site IT support for desktops, laptops, peripherals, and specialist laboratory devices.
• Resolve incidents and service requests efficiently in line with agreed SLAs.
• Install, configure, maintain, and replace IT hardware and software.
• Support user account setup, access requests, and device onboarding.

Incident & Request Management

• Diagnose and troubleshoot technical issues across hardware, software, and connectivity.
• Escalate complex or unresolved issues to the Lead IT Field Support Engineer or Infrastructure teams as appropriate.
• Support Priority 1 and Priority 2 incidents when required, including out-of-hours support where agreed.

Site & Operational Support

• Provide IT support for forensic laboratories, ensuring minimal disruption to operational activities.
• Assist with IT rollouts, refresh programmes, and site-based changes.
• Support basic network tasks at site level, including patching, connectivity checks, and device swaps.

Asset & Compliance Management

• Manage IT assets throughout their lifecycle, including deployment, tracking, and disposal.
• Ensure adherence to Eurofins security policies, data protection, and compliance requirements.
• Support audit activities where required, including evidence gathering and validation.

On Call & Out of Hours Support

• Participate in the IT Infrastructure on call rota, providing out of hours and emergency on site or remote support as required to maintain service continuity and meet Priority 1 and Priority 2 incident response targets.

Qualifications

We are looking for someone who:

• Has 3+ years of experience in IT Field Service, Desktop Support, or a similar role
• Has strong knowledge of Windows environments and hardware troubleshooting
• Has experience with tools such as Intune, SCCM, and laptop imaging
• Is familiar with IT service management practices (e.g. ITIL)
• Communicates clearly and is customer-focused
• Is able to work independently across multiple locations (Maastricht, Bruges/Brugge, Cologne/Keulen, Amsterdam)
• Is fluent in English; proficiency in Dutch is preferred
• Has a valid Dutch driving license

We are unable to provide visa sponsorship for this position.