Internship Guest Relations - NH City Centre Amsterdam

StudentJob; Amsterdam; On-site; EUR 7,616 - 9,123; Full time

Benefits offered by this job

€750 gross monthly compensation

Free training by Minor Hotels University

Employee rates from €36 in hotels

30% F&B discount

Friends & Family discount up to 25%

Team building events and trips

Growth opportunities within the company

Job summary

Avani is seeking a motivated intern in Amsterdam to join their dynamic hospitality team. This role allows you to interact with guests, especially VIPs, helping ensure a personalized experience. You will contribute ideas to enhance services and provide insightful knowledge about the hotel and city.

Ideal candidates are currently students with a charismatic nature, creativity, and a dedication to going the extra mile. A strong command of English is required, and you can enjoy great benefits like competitive compensation and training opportunities.

Qualifications

• Currently enrolled as a student.
• Charismatic and approachable with guests.
• Creative with attention to detail.
• Happy to go the extra mile.
• Confident in handling complaints.
• Knowledgeable about the city.

Responsibilities

• Act as main point of contact for guests and event contacts.
• Ensure guest interactions are personal and welcoming.
• Contribute ideas to improve guest experience.
• Conduct hotel tours and handle guest feedback.

Skills

English proficiency

Education

HBO

Job description

If you are passionate about hospitality and looking for a rewarding career in a vibrant and stylish environment, then Avani is the place for you. Join a talented and motivated team who share a common vision of delivering amazing experiences to our guests. As an Avani team member, you will have the opportunity to work in some of the world's most exciting destinations, from Europe to Asia, from Africa to Australia. Join Avani and discover the balance between coolness and kindness, between design and function, and between service and privacy that makes Avani Hotels the perfect choice for both modern travellers and youthful talent.

Your Benefits at NH Hotels

• A compensation of €750 gross per month for all your hard work.
• Free online & offline training organized by our own Minor Hotels University Northern Europe.
• Employee rates starting from €36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.

Your Role at a Glance

This is one of the most well-rounded internships you can imagine. You are involved everywhere in the hotel and quickly get to know both our guests and your colleagues. You are the main point of contact for our guests, especially our VIP guests, and for event contacts, making sure every interaction feels personal and welcoming.

You act as an important link between departments, always looking for creative ways to surprise and delight our guests. You actively contribute ideas, improve daily processes, ensure all areas look their best, and help deliver an extraordinary guest experience. In addition, you give hotel tours, handle guest feedback and complaints, and proudly share your knowledge of the hotel and the city.

What Makes You a Great Fit

• You are currently enrolled as a student;
• You have charisma, guests approach you easily and vice versa.
• You are creative and have an eye for detail.
• Going the extra mile makes you happy.
• You are confident; there is no complaint that you cannot resolve.
• Helping guests is you second nature and you know all the ins and outs of the city.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

Salarisomschrijving

In overeenstemming

Vaardigheden

• Je beheerst Engels

Opleiding

HBO