Internship Guest Relations - Avani Museum Quarter Amsterdam

Hesperia group; Amsterdam; On-site; EUR 7,100 - 9,600; Part time

Benefits offered by this job

Free training

Employee rates

F&B discounts

Friends & Family discount

Team building events

Career growth worldwide

Job summary

Avani Museum Quarter Amsterdam is offering an internship in Guest Relations. Based in Amsterdam, you will be the frontline contact for guests, including VIPs, and connect with events teams to ensure memorable stays.

As part of Minor Hotels Europe, you'll receive hands-on training, team support, and opportunities to grow within the Avani brand across Europe.

Qualifications

• Currently enrolled as a student.
• Residence in Amsterdam or nearby with easy commute.
• Charisma; guests approach you easily.
• Creative with an eye for detail.
• Going the extra mile makes you happy.
• Confident and able to resolve complaints.
• Helping guests is second nature and you know the city well.

Responsibilities

• Be the point of contact for guests, especially VIPs, and event contacts.
• Generate new ideas and inspire colleagues to contribute.
• Improve work processes and keep areas neat and tidy.
• Give hotel tours to potential guests, resolve complaints, and share city knowledge.

Skills

Charisma

Creativity

Attention to detail

Customer service mindset

Confidence

Education

Student status

Job description

Internship Guest Relations - Avani Museum Quarter Amsterdam

Location: Amsterdam, NL The Netherlands

Department: Guest Relations

If you are passionate about hospitality and looking for a rewarding career in a vibrant and stylish environment, then Avani is the place for you. Join a talented and motivated team who share a common vision of delivering amazing experiences to our guests.
As an Avani team member, you will have the opportunity to work in some of the world's most exciting destinations, from Europe to Asia, from Africa to Australia.Join Avani and discover the balance between coolness and kindness, between design and function, and between service and privacy that makes Avani Hotels the perfect choice for both modern travellers and youthful talent.

Avani Museum Quarter Amsterdamis a modern and stylish hotel located in one of Amsterdam’s most vibrant areas, right next to the Museum Quarter and close to Vondelpark. The hotel offers a contemporary look with a lively, international atmosphere, welcoming both leisure and business guests. The team works closely together in a dynamic environment, with a strong focus on collaboration and guest experience. Thanks to its hands‑on approach, team members support each other across departments to create a warm, personal, and memorable stay for every guest.

A compensation of €750 gross per month for all your hard work.

• Free online & offline training organized by our own Minor Hotels University Northern Europe.
• Employee rates startingfrom €36in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%.
• Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.

How You’ll Bring the Avani Vibe to Life

This is the most all-round internship out there, you are everywhere, and you know everyone, both guests and colleagues. You are the point of contact for our guests, in particular our VIP guests, and for contact persons from events as well. You are the vital link between the different departments, and you are always looking for special ways to surprise our guests.

You come up with new and creative ideas and you inspire your colleagues to contribute to them as well. In addition, you ensure that work processes are improved and that all areas are neat and tidy. Furthermore, you give tours of the hotels for potential new guests, resolve complaints and you share your knowledge about the hotel and city.

The Avani Spirit – Do You Have It?

• You are currently enrolled as a student;

You live in Amsterdam or the surrounding area and can easily commute to the hotel;

• You have charisma, guests approach you easily and vice versa.
• You are creative and have an eye for detail.
• Going the extra mile makes you happy.
• You are confident; there is no complaint that you cannot resolve.
• Helping guests is you second nature and you know all the ins and outs of the city.

Additional Information

• This internship position is available for an immediate start as well as for students looking for an internship opportunity starting in early 2027.

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.

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