Internship Guest Relations - NH City Centre Amsterdam

NH Hotel Group; Amsterdam; On-site; EUR 8,000 - 9,000; Full time

Benefits offered by this job

€750 gross compensation monthly

Free training opportunities

Employee rates starting from €36

30% discount in F&B outlets

Team building events

Job summary

NH Hotel Group is looking for an enthusiastic intern to join their Amsterdam hotel team. This role involves being the primary contact for guests, ensuring exceptional service and supporting daily hotel operations.

As an intern, you will gain valuable experience in hospitality and have the chance to interact with guests and colleagues alike. Ideal candidates are students with strong guest service skills eager to learn in a vibrant environment.

Qualifications

• Must be enrolled as a student.
• Confident and personable in dealing with guests.
• Creative with a meticulous eye for detail.

Responsibilities

• Serve as the main point of contact for guests.
• Handle guest feedback and complaints.
• Conduct hotel tours and provide information about the city.

Skills

Charisma

Creativity

Attention to detail

Problem-solving

Guest service

Education

Currently enrolled as a student

Job description

If you are passionate about hospitality and looking for a rewarding career in a vibrant and stylish environment, then Avani is the place for you. Join a talented and motivated team who share a common vision of delivering amazing experiences to our guests.

Your Benefits at NH Hotels

• A compensation of €750 gross per month for all your hard work.
• Free online and offline training organized by Minor Hotels University Northern Europe.
• Employee rates starting from €36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%.
• Various discounts in webshops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.

Your Role at a Glance: This is one of the most well‑rounded internships you can imagine. You are involved everywhere in the hotel and quickly get to know both our guests and your colleagues. You are the main point of contact for our guests, especially our VIP guests, and for event contacts, making sure every interaction feels personal and welcoming.

You act as an important link between departments, always looking for creative ways to surprise and delight our guests. You actively contribute ideas, improve daily processes, ensure all areas look their best, and help deliver an extraordinary guest experience. In addition, you give hotel tours, handle guest feedback and complaints, and proudly share your knowledge of the hotel and the city.

What Makes You a Great Fit

• You are currently enrolled as a student.
• You have charisma; guests approach you easily and vice versa.
• You are creative and have an eye for detail.
• Going the extra mile makes you happy.
• You are confident; there is no complaint that you cannot resolve.
• Helping guests is your second nature and you know all the ins and outs of the city.