Internship Guest Relations - Avani Museum Quarter Amsterdam

Minor Hotels Europe and Americas; Amsterdam; On-site; EUR 7,100 - 9,600; Full time

Benefits offered by this job

Training provided

Employee discounts

Team events

Growth opportunities

Job summary

Avani Museum Quarter Amsterdam is seeking a student intern to be the frontline guest contact, especially for VIPs, while collaborating across hotel departments to deliver a warm, personal guest experience. You will inspire colleagues with fresh ideas and help keep areas neat and organized.

You’ll give tours, resolve issues, and share knowledge about the hotel and the city, ensuring a memorable stay for every guest.

Qualifications

• You are currently enrolled as a student.
• You live in Amsterdam or the surrounding area and can easily commute to the hotel.
• You have charisma, guests approach you easily and vice versa.
• You are creative and have an eye for detail.
• Going the extra mile makes you happy.
• You are confident; there is no complaint that you cannot resolve.
• Helping guests is you second nature and you know all the ins and outs of the city.

Responsibilities

• You are the point of contact for our guests, in particular our VIP guests, and for contact persons from events as well.
• You are the vital link between the different departments, and you are always looking for special ways to surprise our guests.
• You come up with new and creative ideas, and you inspire your colleagues to contribute to them as well.
• You ensure that work processes are improved and that all areas are neat and tidy.
• You give tours of the hotels for potential new guests, resolve complaints and you share your knowledge about the hotel and city.

Skills

Guest service

VIP guest handling

Communication skills

Creativity

Attention to detail

City knowledge

Education

Student status required

Job description

Avani Museum Quarter Amsterdam is a modern and stylish hotel located in one of Amsterdam’s most vibrant areas, right next to the Museum Quarter and close to Vondelpark. The hotel offers a contemporary look with a lively, international atmosphere, welcoming both leisure and business guests. The team works closely together in a dynamic environment, with a strong focus on collaboration and guest experience. Thanks to its hands‑on approach, team members support each other across departments to create a warm, personal, and memorable stay for every guest.

• A compensation of €750 gross per month for all your hard work.
• Free online & offline training organized by our own Minor Hotels University Northern Europe.
• Employee rates starting from €36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.

How You’ll Bring the Avani Vibe to Life

This is the most all-round internship out there, you are everywhere, and you know everyone, both guests and colleagues. You are the point of contact for our guests, in particular our VIP guests, and for contact persons from events as well. You are the vital link between the different departments, and you are always looking for special ways to surprise our guests.

You come up with new and creative ideas, and you inspire your colleagues to contribute to them as well. In addition, you ensure that work processes are improved and that all areas are neat and tidy. Furthermore, you give tours of the hotels for potential new guests, resolve complaints and you share your knowledge about the hotel and city.

The Avani Spirit – Do You Have It?

• You are currently enrolled as a student;
• You live in Amsterdam or the surrounding area and can easily commute to the hotel;
• You have charisma, guests approach you easily and vice versa.
• You are creative and have an eye for detail.
• Going the extra mile makes you happy.
• You are confident; there is no complaint that you cannot resolve.
• Helping guests is you second nature and you know all the ins and outs of the city.

Additional Information

• This internship position is available for an immediate start as well as for students looking for an internship opportunity starting in early 2027.

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.