Internship Guest Relations - Avani Museum Quarter Amsterdam

NH Hotel Group; Amsterdam; On-site; EUR 8,370; Full time

Benefits offered by this job

€750 gross monthly compensation

Free training opportunities

Employee rates in hotels worldwide

Various discounts in shops

Job summary

Avani Museum Quarter Amsterdam, a vibrant hotel under NH Hotel Group, seeks an enthusiastic internship candidate who is passionate about hospitality. You will act as the main point of contact for guests, enhancing their experience with creative and personalized service. Ideal candidates are current students with charisma, creativity, and excellent problem-solving skills. This role offers a compensation of €750 per month and various employee benefits. Join us for a rewarding journey in the heart of Amsterdam!

Qualifications

• Must be currently enrolled as a student.
• Creative mindset with attention to detail.
• Strong interpersonal skills for guest interaction.

Responsibilities

• Main point of contact for guests, especially VIPs.
• Contribute ideas to enhance guest experiences.
• Handle guest feedback and complaints effectively.

Skills

Charisma

Creativity

Attention to detail

Confident complaint resolution

Education

Currently enrolled as a student

Job description

If you are passionate about hospitality and looking for a rewarding career in a vibrant and stylish environment, then Avani is the place for you. Join a talented and motivated team who share a common vision of delivering amazing experiences to our guests.

Avani Museum Quarter Amsterdam is a modern and stylish hotel located in one of Amsterdam’s most vibrant areas, right next to the Museum Quarter and close to Vondelpark. The hotel offers a contemporary look with a lively, international atmosphere, welcoming both leisure and business guests. The team works closely together in a dynamic environment, with a strong focus on collaboration and guest experience. Thanks to its hands‑on approach, team members support each other across departments to create a warm, personal, and memorable stay for every guest.

Good Vibes, Great Benefits

• A compensation of €750 gross per month for all your hard work.
• Free online and offline training organized by Minor Hotels University Northern Europe.
• Employee rates starting from €36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%.
• Various discounts in webshops and shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.

How You’ll Bring the Avani Vibe to Life

This is one of the most well‑rounded internships you can imagine. You are involved everywhere in the hotel and quickly get to know both our guests and your colleagues. You are the main point of contact for our guests, especially our VIP guests, and for event contacts, making sure every interaction feels personal and welcoming.

You act as an important link between departments, always looking for creative ways to surprise and delight our guests. You actively contribute ideas, improve daily processes, ensure all areas look their best, and help deliver an extraordinary guest experience. In addition, you give hotel tours, handle guest feedback and complaints, and proudly share your knowledge of the hotel and the city.

The Avani Spirit – Do You Have It?

• You are currently enrolled as a student.
• You have charisma; guests approach you easily and vice versa.
• You are creative and have an eye for detail.
• Going the extra mile makes you happy.
• You are confident; there is no complaint that you cannot resolve.
• Helping guests is your second nature, and you know all the ins and outs of the city.