Internship Guest Relations - Avani Museum Quarter Amsterdam

Hesperia group; Amsterdam; Hybrid; EUR 7,800 - 8,900; Part time

Benefits offered by this job

Training program

Employee hotel discounts

Team events

Job summary

Avani Museum Quarter Amsterdam is offering a hands-on Internship in Guest Relations. You will be the main point of contact for guests, including VIPs, helping create a personal and welcoming stay while learning the hotel operations across departments.

The role includes hotel tours, handling feedback and complaints, sharing knowledge of the city, and participating in team events. The monthly gross salary is €750, with training and employee discounts available.

Qualifications

• You are currently enrolled as a student.
• Charisma and guest interaction.
• Creative with eye for detail.
• Going the extra mile.
• Confident; able to resolve complaints.
• Knowledge of the city and local area.

Responsibilities

• Be the main point of contact for guests, including VIPs and event contacts.
• Ensure interactions feel personal and welcoming.
• Collaborate with departments to surprise and delight guests.
• Give hotel tours and handle guest feedback and complaints.
• Share knowledge of the hotel and the city with guests.

Skills

Customer service

Communication

Interpersonal skills

City knowledge

Education

Student applicant (enrolled)

Job description

Select how often (in days) to receive an alert:

Internship Guest Relations - Avani Museum Quarter Amsterdam

Date: Aug 22, 2026

Location: Amsterdam, NL The Netherlands

Department: Guest Relations

If you are passionate about hospitality and looking for a rewarding career in a vibrant and stylish environment, then Avani is the place for you. Join a talented and motivated team who share a common vision of delivering amazing experiences to our guests.
As an Avani team member, you will have the opportunity to work in some of the world's most exciting destinations, from Europe to Asia, from Africa to Australia.Join Avani and discover the balance between coolness and kindness, between design and function, and between service and privacy that makes Avani Hotels the perfect choice for both modern travellers and youthful talent.

Avani Museum Quarter Amsterdam is a modern and stylish hotel located in one of Amsterdam’s most vibrant areas, right next to the Museum Quarter and close to Vondelpark. The hotel offers a contemporary look with a lively, international atmosphere, welcoming both leisure and business guests. The team works closely together in a dynamic environment, with a strong focus on collaboration and guest experience. Thanks to its hands‑on approach, team members support each other across departments to create a warm, personal, and memorable stay for each guest.

A compensation of €750 gross per month for all your hard work.

Free online & offline training organized by our own Minor Hotels University Northern Europe.

Employee rates startingfrom €36in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.

Team building events, trips and holiday parties.

The opportunity to grow within our company worldwide.

HowYou’llBring the Avani Vibe to Life

This is one of the mostwell‑rounded internships you can imagine. You are involved everywhere in the hotel and quickly get to know both our guests and your colleagues. You are the main point of contact for our guests, especially our VIP guests,and for event contacts, making sure every interaction feels personal and welcoming.

You act as an important link between departments, always looking for creative ways to surprise and delight our guests. You actively contribute ideas, improve daily processes, ensure all areas look their best, and help deliver an extraordinary guest experience. In addition, you give hotel tours, handle guest feedback and complaints, and proudly share your knowledge of the hotel and the city.

The Avani Spirit – Do You HaveIt?

• You are currently enrolled as a student;
• You have charisma, guests approach you easily and vice versa.
• You are creative and have an eye for detail.
• Going the extra mile makes you happy.
• You are confident; there is no complaint that you cannot resolve.
• Helping guests is you second nature and you know all the ins and outs of the city.

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

Stay tuned for Europe & Americas latest updates on social channels.