Internship Guest Relations

Hotelprofessionals; Amsterdam; On-site; EUR 3,348 - 6,696; Part time

Job summary

Hotelprofessionals in Amsterdam is offering an exciting internship opportunity that involves engaging with guests and contributing to a memorable experience. You will act as the main point of contact for guests and support different departments in creating 'Extraordinary' experiences.

As an intern, you will inspire colleagues, improve work processes, and showcase the hotel to potential guests. Ideal candidates will be charismatic, creative, and currently pursuing their studies, along with a strong knowledge of the city.

Qualifications

• Must be currently enrolled as a student.
• Charismatic with strong guest interaction skills.
• Creative with a keen eye for detail.
• Motivated to go the extra mile for guests.
• Confident in handling complaints effectively.
• Possess in-depth knowledge of the city.

Responsibilities

• Act as the main point of contact for guests, especially VIPs.
• Inspire colleagues with new ideas and solutions.
• Improve work processes and maintain cleanliness.
• Conduct hotel tours for potential guests.
• Resolve guest complaints efficiently.
• Share knowledge about the hotel and local area.

Skills

Charisma

Creativity

Attention to detail

Problem-solving

Knowledge of the city

Education

Currently enrolled as a student

Job description

Your Key Contributions to Memorable Stays

This is the most all‑round internship out there, you are everywhere, and you know everyone, both guests and colleagues. You are the point of contact for our guests, in particular our VIP guests, and for contact persons from events as well. You are the vital link between the different departments, and you are always looking for special ways to surprise our guests.

You come up with new and creative ideas and you inspire your colleagues to contribute to them as well. In addition, you ensure that work processes are improved, that all areas are neat and tidy and that we continue to provide guests with an "Extraordinary" experience in a unique way. Furthermore, you give tours of the hotels for potential new guests, resolve complaints and you share your knowledge about the hotel and city.

Your Talent, Our Tradition of Excellence

• You are currently enrolled as a student.
• You have charisma, guests approach you easily and vice versa.
• You are creative and have an eye for detail.
• Going the extra mile makes you happy.
• You are confident; there is no complaint that you cannot resolve.
• Helping guests is your second nature and you know all the ins and outs of the city.