Guest Experience Intern

De L'Europe Amsterdam; Amsterdam; On-site; EUR 8,370; Full time

Benefits offered by this job

Internship compensation of €750 gross

50% discount in F&B outlets

Varied fresh and healthy meals

Guidance and coaching

Access to LinkedIn Learning

Job summary

A luxury hotel in Amsterdam seeks a Guest Experience Trainee to join their Front Office team. You will support the delivery of five-star service, manage guest relations, and assist with various tasks including complaint handling and sales. This internship offers a unique opportunity to gain hands-on experience within the luxury hospitality sector, while being a vital part of creating memorable guest experiences. The ideal candidate is motivated, detail-oriented, and eager to learn during their internship.

Qualifications

• Operational experience in a high-level guest contact role within the front office.
• Motivated to gain experience and learn in a dynamic environment.
• Striving to maximize the internship experience.

Responsibilities

• Support the Front Office and Guest Relations team in delivering luxury service.
• Play an active role in welcoming guests and handling complaints.
• Assist with sales activities in the Concept Store.

Skills

Operational experience in the front office

Good communication skills

Attention to detail

Positive team player

Ability to maintain a positive attitude

Education

Enrolled in a study program

Job description

About Us

Our hotel combines timeless elegance with the vibrant energy of the city and welcomes guests in an environment where hospitality and attention to detail are paramount. During your internship at the Front Office, you will be part of a professional and warm team that provides the first and last point of contact with our guests. You will contribute to a flawless guest journey and, together with your colleagues, ensure an unforgettable first impression and a pleasant stay.

What You Will Do

As a Guest Experience Trainee, you will support the Front Office and Guest Relations team in delivering five-star luxury service. You will play an active role in welcoming guests, dealing with VIPs and amenities, supporting complaint handling, and contributing to improved LQA (Leading Quality Assurance) and Forbes Travel Guide scores. In addition, you will support the butler and concierge teams where necessary and assist with sales activities in our own Concept Store. This internship is intended to offer you a broad and practical learning experience within the luxury hospitality industry.

Who You Are

• Operational experience in the front office with high-level guest contact
• Motivated to gain experience and learn in the chosen department
• Willing to work effectively in a dynamic environment
• Attention to detail and precision in task execution
• Positive and dynamic team player
• Good communication skills to collaborate with the team and management
• Ability to maintain a positive attitude
• Striving to get the most out of your internship

For this internship you must be enrolled in a study program for which the internship is a required component.

Nice to have

• Passion for luxury hospitality
• You know how to enjoy life, both at work and in your private life
• Social skills
• Experience in the hospitality industry

What We Offer You

• Internship compensation of €750,- (gross, based on 38 hours per week)
• 50% discount in F&B outlets of partner hotels
• Varied fresh and healthy meals from the house
• Guidance and coaching during your internship period
• Development opportunities based on your ambition
• Access to LinkedIn Learning
• A dynamic and enjoyable working environment

Let’s Meet!

We look forward to meeting you! Upon receiving your application, we will carefully review it and get in touch with you personally. Following that, you will be invited for a face‑to‑face meeting. This is your opportunity to get to know your potential colleagues, and for us to understand your strengths and potential. If we both feel there is a match, we will plan the next steps. This could include meetings with other colleagues, a behind‑the‑scenes tour, or an assessment. We will do what is necessary to decide on your next career step!