Internship Guest Relations - nhow Rotterdam

NH Hotel Group; Rotterdam; On-site; EUR 8,370; Full time

Benefits offered by this job

€750 gross monthly compensation

Free training by Minor Hotels University Northern Europe

Employee hotel rates starting from €36

30% discount in F&B outlets

Friends & Family discount up to 25%

Team building events and holiday parties

Opportunities for growth within the company

Job summary

A leading hospitality company in Rotterdam is searching for a Guest Relations Intern. This role involves serving as the main contact for guests, especially VIPs, and creatively enhancing their experience. The ideal candidate is a student with charisma, creativity, and excellent problem-solving skills. The position offers various benefits including a monthly compensation, training, and discounts in all hotel locations worldwide.

Qualifications

• Must be a student ready to start the internship immediately.
• Must possess charisma and be approachable to guests.
• Creative thinking and attention to detail are essential.

Responsibilities

• Act as the point of contact for guests, especially VIPs.
• You will facilitate communication between departments.
• Inspire colleagues with new ideas to enhance guest experience.

Skills

Charisma

Creativity

Detail-oriented

Conflict resolution

Knowledge of the city

Education

Student

Job description

Overview

Are you the charismatic Guest Relations Intern who embraces service with a twist, has a passion for hospitality, and enjoys the forward culture of nhow Rotterdam?

nhow Rotterdam is looking for a charismatic Guest Relations Intern who embraces service with a twist, has a passion for hospitality, and enjoys our forward culture.

Benefits

• A compensation of € 750 gross per month for all your hard work.
• Free online & offline training organized by our own Minor Hotels University Northern Europe.
• Employee rates starting from € 36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%.
• Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.

Responsibilities

This is the most all-round internship out there: you are everywhere, and you know everyone, both guests and colleagues. You are the point of contact for our guests, in particular our VIP guests, and for contact persons from events as well. You are the vital link between the different departments, and you are always looking for special ways to surprise our guests.

You come up with new and creative ideas and you inspire your colleagues to contribute to them as well. In addition, you ensure that work processes are improved, that all areas are neat and tidy and that we continue to provide guests with a “nhow” experience in a unique way. Furthermore, you give tours of the hotels for potential new guests, resolve complaints and you share your knowledge about the hotel and city.

Qualifications

• You are a student and ready to start your internship immediately.
• You have charisma; guests approach you easily and vice versa.
• You are creative and have an eye for detail.
• Going the extra mile makes you happy.
• You are confident; there is no complaint that you cannot resolve.
• Helping guests is your second nature and you know all the ins and outs of the city.