Internship Guest Relations - NH Collection Amsterdam Barbizon Palace

NH Hotel Group; Amsterdam; On-site; EUR 8,370; Full time

Benefits offered by this job

€750 gross monthly compensation

Refer-a-friend bonus (€500)

Free training organized by our University

Employee rates starting from €36 in hotels

30% discount in F&B outlets

Friends & Family discount up to 25%

Various discounts in (web)shops

Team building events and holiday parties

Growth opportunities within the company

Job summary

A hospitality company in Amsterdam is looking for an intern to enhance guest experiences. You will be the point of contact for guests, especially VIPs, and facilitate communication between departments. The ideal candidate is charismatic, creative, and confident, with the ability to solve complaints easily. This role offers a gross monthly compensation of €750, alongside various employee benefits such as discounts and training opportunities. Join us to grow within our dynamic company.

Qualifications

• You have charisma; guests approach you easily and vice versa.
• You are creative and have an eye for detail.
• Going the extra mile makes you happy.
• You are confident; there is no complaint that you cannot resolve.
• Helping guests is your second nature and you know all the ins and outs of the city.

Responsibilities

• Serve as the point of contact for VIP guests and event contacts.
• Come up with new ideas to enhance guest experience.
• Ensure work processes are improved and areas are tidy.
• Give tours of the hotels for potential guests.
• Resolve complaints and share knowledge about the hotel and city.

Skills

Charisma

Creativity

Attention to detail

Problem-solving

Knowledge of the city

Job description

What do we offer?

• A compensation of €750 gross per month for all your hard work.
• Refer-a-friend bonus (€500).
• Free online and offline training organized by our own University.
• Employee rates starting from €36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%.
• Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.

What are you going to do?

This is the most all-round internship out there; you are everywhere, and you know everyone, both guests and colleagues. You are the point of contact for our guests, in particular our VIP guests, and for contact persons from events as well. You are the vital link between the different departments, and you are always looking for special ways to surprise our guests.

You come up with new and creative ideas and you inspire your colleagues to contribute to them as well. In addition, you ensure that work processes are improved and that all areas are neat and tidy. Furthermore, you give tours of the hotels for potential new guests, resolve complaints, and you share your knowledge about the hotel and city.

What are we looking for?

• You have charisma; guests approach you easily and vice versa.
• You are creative and have an eye for detail.
• Going the extra mile makes you happy.
• You are confident; there is no complaint that you cannot resolve.
• Helping guests is your second nature and you know all the ins and outs of the city.