Internship Guest Relations - Tivoli Doelen Amsterdam

NH Hotel Group; Amsterdam; On-site; EUR 8,000 - 9,000; Full time

Benefits offered by this job

€750 gross monthly compensation

Free online & offline training

Discounts on hotel rates and F&B

Team building events

Growth opportunities within the company

Job summary

A leading hotel group in Amsterdam is offering an internship that requires you to interact with guests, especially VIPs, and be the vital link between departments. You will contribute creative ideas, improve work processes, and give tours of the hotel. The ideal candidate is a current student with charisma and a problem-solving attitude. This internship comes with unique benefits like training, discounts, and the opportunity to grow within the company.

Qualifications

• Must be currently enrolled as a student.
• Charismatic and approachable personality.
• Creative with a keen eye for detail.
• Willing to go the extra mile for guests.
• Confident in resolving complaints.
• Knowledgeable about the city and its attractions.

Responsibilities

• Act as a point of contact for guests and event personnel.
• Contribute innovative ideas to enhance guest experience.
• Ensure work areas are clean and organized.
• Conduct hotel tours for potential guests.
• Resolve guest complaints effectively.

Skills

Charisma

Creativity

Attention to detail

Problem resolution

Knowledge of the city

Education

Current student enrollment

Job description

About this internship at Tivoli Doelen Amsterdam

Your Key Contributions to Memorable Stays

This is the most all-round internship out there, you are everywhere, and you know everyone, both guests and colleagues. You are the point of contact for our guests, in particular our VIP guests, and for contact persons from events as well. You are the vital link between the different departments, and you are always looking for special ways to surprise our guests.

You come up with new and creative ideas and you inspire your colleagues to contribute to them as well. In addition, you ensure that work processes are improved, that all areas are neat and tidy and that we continue to provide guests with an "Extraordinary" experience in a unique way. Furthermore, you give tours of the hotel for potential new guests, resolve complaints and you share your knowledge about the hotel and city.

Your Talent, Our Tradition of Excellence

• You are currently enrolled as a student.
• You have charisma; guests approach you easily and vice versa.
• You are creative and have an eye for detail.
• Going the extra mile makes you happy.
• You are confident; there is no complaint that you cannot resolve.
• Helping guests is your second nature and you know all the ins and outs of the city.

Joining Tivoli Comes with Unique Advantages

• A compensation of €750 gross per month for all your hard work.
• Free online & offline training organized by our own University.
• Employee rates starting from €36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%.
• Various discounts in (web)shops.
• Team building events, trips and holiday parties.
• The opportunity to grow within our company worldwide.

Tivoli Doelen Amsterdam hotel is one of Amsterdam's oldest and finest five-star hotels. This beautiful building dates back to the 17th century and is located on the banks of the Amstel River, in the historic heart of Amsterdam. We work in a small team and know each other well. We have a lot of personal contact with our guests and because of our small size we help each other in all departments to achieve that "extraordinary" guest experience.