Internship Front Office - NH Maastricht

StudentJob; Maastricht; On-site; EUR 7,100 - 9,600; Part time

Benefits offered by this job

Minor Hotels University training

Employee rates

F&B discounts 30%

Friends & Family discounts up to 40%

Team events

Job summary

NH Hotels & Resorts in Maastricht invites you to join as a Front Office Intern for hands-on experience in a global hospitality environment. You will welcome guests, handle check-ins/outs after training, manage reservations, and share local insights with international travelers.

You will develop skills in upselling, problem-solving and service recovery while collaborating across departments to ensure a seamless stay for every guest. English proficiency is essential.

Qualifications

• English proficiency required.
• Hospitality-minded and guest-focused.
• Team player with an international mindset.

Responsibilities

• Welcome guests with warmth and professionalism after training.
• Handle check-in and check-out independently following training.
• Manage reservations and respond to guest requests.
• Share personalised recommendations with international travellers.
• Develop skills in upselling, problem-solving and service recovery.
• Collaborate with colleagues across departments for a seamless stay.
• Help create an atmosphere where every guest feels welcomed and cared for.

Skills

Engels

Education

HBO

Job description

Join our team at NH Hotels & Resorts, a global leader in upscale and midscale hospitality, renowned for our exceptional service and facilities. A brand with a strong footprint in Europe and the Americas that is beginning its adventure in Greater China. You will have the opportunity to provide our guests with reliable experiences that combine value, location and your own human touch. You can join us in our quest to make every hotel stay remarkable by meeting the needs of guests looking for functional hotels & resorts with a natural and fresh style, doubled by friendly service. Become part of a brand that is like you: Functional, natural and down-to-earth, innovative, reliable and friendly.

• A monthly internship allowance of €750 gross
• Free online & offline training through Minor Hotels University Northern Europe.
• Employee rates starting from €36 per night at Minor Hotels worldwide, 30% discount in our F&B outlets, and Friends & Family discount up to 40%. Various discounts in (web)shops.
• Team events, social activities, and celebrations throughout the year.
• International career opportunities within Minor Hotels across the globe.

Your Role at a Glance

As a Front Office Intern, you will be at the heart of the guest experience. As one of the first points of contact, you will create genuine connections with guests while gaining hands-on experience in an international hotel environment. During your internship, you will:

• Welcome guests with warmth and professionalism, making them feel at home from the moment they arrive.
• Handle check-in and check-out independently after completing your training.
• Manage reservations, respond to guest requests, and support daily Front Office administration.
• Share personalised recommendations and local insights with international travellers.
• Develop valuable skills in upselling, problem-solving, and service recovery.
• Collaborate with colleagues across departments to create a seamless guest experience.
• Help create an atmosphere in which every guest feels genuinely welcomed and cared for.

What Makes You a Great Fit

• You are actively enrolled in an educational institution throughout the internship period.
• You have a genuine passion for hospitality and guest service.
• You are positive, approachable, and enjoy working as part of a team.
• You feel confident interacting with international guests from diverse backgrounds.
• You have excellent English communication skills, both spoken and written; additionally language skills are a plus.
• You are flexible, attentive to detail, and eager to learn.
• You are committed to creating memorable experiences for every guest.

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.

Salarisomschrijving

In overeenstemming

Vaardigheden

• Je beheerst Engels

Opleiding

HBO