International Customer Inquiries Manager | Amsterdam

Ofi; Amsterdam; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

25 Vacation days per annum

Home/work travel allowance

Company pension scheme

Collective medical insurance

Company fitness

Collective insurances

Job summary

ofi seeks an International Customer Inquiries Manager to support Sales, PLM and Quality Assurance for Olam Cocoa. You will coordinate questionnaires, requests for product requirements, and related documentation for customers across international markets.

The role requires a master’s in food technology, 5+ years in the food/pharma sector or QA, strong data tools skills, and fluency in English; French or German is a plus. A dynamic, entrepreneurial environment with regular social events awaits.

Qualifications

• Must hold a master's degree in food technology or equivalent knowledge.
• Ability to create customized information management tools using software.
• Strong English proficiency; French or German a plus.

Responsibilities

• Handle customer questionnaires and requests, creating product and quality documents.
• Answer inquiries and ensure timely, accurate responses to audits and audits.
• Develop a monitoring and cataloging structure for international customer needs.
• Anticipate customer needs based on trends in chocolate and cocoa sectors.
• Participate in seminars to support the company's industry position.
• Stay updated on manufacturing trends, ingredients, and regulations.

Skills

Data analysis

Spreadsheet proficiency

Education

Master's in Food Technology

Tools

Excel

Databases

Job description

The Role

In support of the Sales, PLM and Quality Assurance functions within Olam International, we are seeking for an International Customer Inquiries Manager. This manager will act as one of the focal points for Olam Cocoa International with regard to tracking and resolution of customer questionnaires, requests regarding special product requirements and providing product- and quality information and documentation to customers of Olam Cocoa.

Responsibilities

Reporting to the Team lead Customer Inquiries, this function has the following responsibilities:

• Handling customer questionnaires and requests, completing product and quality related documents for Olam Cocoa semi-finished products (cocoa powder, - liquor and butter).
• Address and exceed if possible customer expectations with regard to our replies to questionnaires, requests and audits.
• Create a recording, monitoring and cataloging structure via which the business benefits in terms of addressing and tracking such customer needs throughout our international markets.
• Based upon emerging trends, anticipate customer needs of chocolate and cocoa customers.
• Participate in seminars/symposia to support Olam's position in the food industry.
• Keep up to date with trends in manufacturing methods, ingredients and local + international regulations with potential to impact our handling of customer questionnaires.
• Play an active role in developing and improving our account development strategies.

What we offer

At ofi you will get a position in one of the fastest growing and most sustainable companies in the food and agri-industry. You will have a high responsibility and will start in a very entrepreneurial, open and informal organization with regular social events.

ofi offers the following company benefits:

• Competitive salary;
• 25 Vacation days per annum;
• Home/work travel allowance;
• Company pension scheme;
• Collective medical insurance with company contribution;
• Company fitness;
• Collective insurances.

The Candidate

For this position we are looking for a candidate, who:

• Has a master's degree or equivalent knowledge of food technology
• Has at least 5 years' experience in the food or pharma industry, or other relevant field such as quality assurance.
• Is able to work creatively with software tools such as spread sheets and data bases to create customized information management tools.
• Is able to identify opportunities and develop innovative solutions.
• Can run projects independently, but is at the same time a team player.
• Has excellent command of English language, French or German would be an advantage.