Logistics & Customer Operations Coördinator

ROA | Barista Oat M*lk; Amsterdam; Hybrid; EUR 29,000 - 38,000; Full time

Benefits offered by this job

Salary €2,600–€3,400 gross/mo

8% holiday allowance

28 vacation days

Commuting allowance

Hybrid work

Amsterdam location

Training & development

Oat milk & coffee

Job summary

ROA | Real Oat Arts is hiring for an entry-level Operations role in Amsterdam. You will coordinate the customer journey from inquiry to invoice, work with warehouses, carriers, and our ERP system, and contribute to improving logistics processes across Europe.

You’ll join a fast-growing oat milk brand with a strong culture and hybrid working arrangements. 32–40 hours weekly, with 1 home day and occasional flexibility.

Qualifications

• Entry-level role; willing to learn everything.
• You have 1 to 4 years of work experience in operations/logistics/customer support.
• You speak English well; additional languages are a plus.

Responsibilities

• Coordinate the customer journey from first inquiry to invoice, across customers, warehouses and carriers.
• Process orders and administration in ERP system and with 3PLs; manage quotes and invoices.
• Maintain day-to-day relationships with logistics partners and resolve issues across Europe.
• Identify and implement process improvements in logistics operations.

Skills

Generalist mindset

Customer focus

Problem solving

Tools

Odoo

Trengo

Claude Code

Job description

We're looking for a hungry generalist to join our Operations team: someone who thrives on variety, hands-on problem-solving, and the challenge of keeping a fast-growing oat milk brand running smoothly, from warehouse to doorstep. You'll work closely with customers, warehouses, and transporters across Europe, and no two days will look the same.

• 32 - 40 hours per week
• On-site position; 1 work-from-home day per week and ocassional hybrid working possible
• Gross salary indication: €2.600 - €3.400 per month
• Experience with CRM-, ERP- and/or Customer support software is a plus
• A proven curiosity for AI tools and automation is a bonus

Research shows that female candidates only apply if they meet 100% of the requirements, while male candidates already apply when they meet 60%. Not sure if you meet all the requirements? Apply anyway, we'd love to hear from you!

ROA | Real Oat Arts

ROA started in 2021 in Amsterdam, with three friends who were fed up with an oat m*lk shelf full of big brands that didn't deliver on what the packaging promised. Their m*lks separated, didn't foam, and every carton tasted different. And worse: you couldn't taste your coffee anymore. So we got to work ourselves in search of our perfect recipe. We started small, delivering by cargo bike along the Amsterdam canals, and turned every carton into a canvas & platform for emerging artists. Art and culture are of great importance to us!

Today, ROA is a proud independent brand trusted by more than 2,000 cafés, bakeries, and cultural spaces in more than 25 countries across Europe and the UK. As we scale our footprint and expand our product range with new formats and plant-based barista products, we remain committed to sustainability, independent businesses, and exceptional quality. We are also working towards B Corp certification, because we only want to grow in a way that is fair and sustainable for people and the planet.

You coordinate our customers' entire customer journey, from the first inquiry to the invoice. Throughout the day, you switch between customers, warehouses, carriers, and our systems, and you make sure it all adds up. Your responsibilities:

• ~40% - Customer support: the customer journey from start to finish.
• ~40% - Order processing and administration. You book orders in with our 3PLs and warehouse partners and register them in our ERP system, including quotes and invoices. You ensure every order checks out, from order to payment.
• ~10% - Account management of warehouses and 3PL carriers. You maintain the day-to-day relationship with our logistics partners and solve critical problems collectively with them: from quality issues to damage and customs, across Europe.
• ~10% - Getting hands-on and improving processes. In logistics, things inevitably go wrong: unexpected issues come up that need to be solved on the spot. You're the person for that, and whatever you run into along the way, you translate into structurally better processes.

Who are you?

Do you get energy from a day that never goes exactly as planned? Are you a generalist who switches gears quickly, takes ownership, and gets things done? Then we're looking for you. This is an entry-level role: you don't need to already know everything, just be willing to learn everything. This will help your application:

• You have 1 to 4 years of work experience, for example in operations, logistics, customer support, or hospitality, or relevant internships/side jobs
• You speak great English, additional languages (for example Dutch, German, French, and Spanish) are a plus given our warehouses and customers across Europe.
• You're digitally savvy; experience with a CRM, ERP or ticketing system (we work with Odoo and Trengo) is a plus, experience with Claude Code & creating AI agents is a bonus
• You're organized and customer-focused: you help today's customer and prevent tomorrow's question
• You keep a cool head when things go wrong and stick with it until it's resolved

What do we offer?

• A salary between €2,600 and €3,400 gross per month (based on 40 hours); where you start depends on your knowledge and experience, and we'll explain this transparently during the process
• 8% holiday allowance and 28 vacation days based on full-time
• Commuting allowance (Public transport reimbursed in full)
• A one-year contract with the intention to continue together long-term
• Hybrid working: 1 day per week from home based on 40 hours
• A workplace situated right in the heart of Amsterdam, on the Keizersgracht.
• Room for training and development, working closely with the Operations & People Lead as well as the founders, and plenty of ownership in a growing team of ~15
• As much oat m*lk, coconutm*lk and coffee as you can handle

We select based on what you can do and who you are, not based on background, gender, age, disability, or any other characteristic. Everyone who sees themselves in this role is warmly invited to apply.