International Customer Inquiries Manager

ofi; Amsterdam; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

25 Vacation days

Home/work travel allowance

Company pension scheme

Medical insurance

Company fitness

Collective insurances

Job summary

ofi is looking for an International Customer Inquiries Manager to support Sales, PLM, and Quality Assurance functions. You will track and resolve customer inquiries about product information and quality.

We expect strong project management skills and a master's degree in food technology. The role offers a chance to work in a fast-paced, entrepreneurial organization.

Benefits include a competitive salary, 25 vacation days, and a pension scheme, among others.

Qualifications

• Master’s degree or equivalent knowledge in food technology.
• At least 5 years’ experience in food or pharma industry.
• Excellent command of English; French or German is a plus.

Responsibilities

• Handle customer inquiries and complete related documents.
• Anticipate customer needs based on trends.
• Create monitoring and cataloging structures for customer needs.

Skills

Creative problem solving

Software tools proficiency

Project management

Customer service

English fluency

Knowledge of food technology

Education

Master’s degree in food technology

Tools

Spreadsheets

Databases

Job description

The Role

In support of the Sales, PLM and Quality Assurance functions within Olam International, we are seeking for an International Customer Inquiries Manager. This manager will act as one of the focal points for Olam Cocoa International with regard to tracking and resolution of customer questionnaires, requests regarding special product requirements and providing product- and quality information and documentation to customers of Olam Cocoa.

Job Description

In support of the Sales, PLM and Quality Assurance functions within Olam International, we are seeking for an International Customer Inquiries Manager. This manager will act as one of the focal points for Olam Cocoa International with regard to tracking and resolution of customer questionnaires, requests regarding special product requirements and providing product- and quality information and documentation to customers of Olam Cocoa.

Responsibilities

• Handling customer questionnaires and requests, completing product and quality related documents for Olam Cocoa semi-finished products (cocoa powder, - liquor and butter).
• Address and exceed if possible customer expectations with regard to our replies to questionnaires, requests and audits.
• Create a recording, monitoring and cataloging structure via which the business benefits in terms of addressing and tracking such customer needs throughout our international markets.
• Based upon emerging trends, anticipate customer needs of chocolate and cocoa customers.
• Participate in seminars/symposia to support Olam’s position in the food industry.
• Keep up to date with trends in manufacturing methods, ingredients and local + international regulations with potential to impact our handling of customer questionnaires.
• Play an active role in developing and improving our account development strategies.

Profile Description

The Candidate

• Has a master’s degree or equivalent knowledge of food technology
• Has at least 5 years’ experience in the food or pharma industry, or other relevant field such as quality assurance.
• Is able to work creatively with software tools such as spread sheets and data bases to create customized information management tools.
• Is able to identify opportunities and develop innovative solutions.
• Can run projects independently, but is at the same time a team player.
• Has excellent command of English language, French or German would be an advantage.

We Offer

What we offer

At ofi you will get a position in one of the fastest growing and most sustainable companies in the food and agri-industry. You will have a high responsibility and will start in a very entrepreneurial, open and informal organization with regular social events.

Ofi Offers The Following Company Benefits

• Competitive salary;
• 25 Vacation days per annum;
• Home/work travel allowance;
• Company pension scheme;
• Collective medical insurance with company contribution;
• Company fitness;
• Collective insurances.