Customer QA Manager

SIRE LIFE SCIENCES; Amersfoort; On-site; EUR 70,000 - 95,000; Full time

Job summary

SIRE LIFE SCIENCES is seeking a Customer QA Manager in the Netherlands. You will partner with QA, R&D, Regulatory, Operations and Sales to ensure customer requirements are translated into practical internal actions and drive continuous quality improvements.

The role focuses on customer satisfaction, handling complex QA topics, and sustaining long-term partnerships. Ideal candidates hold a Master’s in Food Technology or Life Sciences, have at least 3 years in QA, and demonstrate strong

Qualifications

• Master’s degree in Food Technology, Life Sciences, or a related field.
• 3 years minimum experience in Quality Assurance.
• Proven track record in a customer-facing QA role.
• Strong knowledge of food safety, quality systems, and regulations.
• Excellent stakeholder management and communication skills.
• Analytical, structured, and results-oriented mindset.
• CRM experience (Salesforce) is a plus.
• Proactive with ability to manage multiple priorities in a fast-paced environment.
• Fluent in Dutch and English.

Responsibilities

• Serve as the main point of contact for customer quality inquiries and issues
• Lead and coordinate complex customer cases and quality requests
• Translate customer quality requirements into internal standards across teams
• Build and maintain strong relationships with key customer stakeholders
• Ensure products meet internal standards, regulatory requirements, and customer expectations
• Analyze customer feedback and quality data to identify trends and improvements
• Drive initiatives for quality assurance and innovation based on customer insights

Skills

Quality Assurance

Customer-facing

Stakeholder management

Analytical

Regulatory knowledge

CRM (Salesforce)

Communication

Dutch language

English language

Time management

Education

Master’s in Food Technology / Life Sciences

Tools

Salesforce

Job description

The Company

Our client is a well-known global dairy cooperative with over 150 years of experience in delivering high-quality dairy products and nutritional solutions worldwide.

Role Description

As a Customer QA Manager, you’ll act as the key quality partner for customers, managing complex quality topics and translating customer requirements into practical internal solutions. You’ll work closely with QA, R&D, Regulatory, Operations and Sales while driving customer satisfaction and continuous improvement.

Responsibilities

• - Serve as the main point of contact for customer quality inquiries and issues
• - Lead and coordinate complex customer cases and quality requests
• - Translate customer quality requirements into internal standards and ensure alignment across Operations, R&D, Regulatory, and Sales teams
• - Build and maintain strong relationships with key customer stakeholders to foster long-term partnerships based on trust
• - Ensure products and processes meet internal standards, regulatory requirements, and customer expectations
• - Analyse customer feedback and quality data to identify trends and implement continuous improvements
• - Drive initiatives for quality assurance and innovation based on customer insights

Requirements

• - Master’s degree in Food Technology, Life Sciences, or a related field
• - Minimum of 3years experience in Quality Assurance, preferably in the food, ingredients, or FMCG industries
• - Proven track record in a customer-facing QA role with practical, hands-on experience
• - Strong knowledge of food safety, quality systems, and relevant regulations
• - Excellent stakeholder management and communication skills, capable of influencing at different levels
• - Analytical, structured, and results-oriented mindset
• - Digital literacy, including experience with CRM systems like Salesforce (a plus)
• - Proactive, capable of managing multiple priorities in a fast-paced environment
• - Fluent in Dutch and English