Inside Sales & Customer Experience Leader

Kaiserkraft; Netherlands; Remote; EUR 65,000 - 90,000; Full time

Job summary

TAKKT Group in Lisse (Netherlands) is seeking an Inside Sales & Customer Service Manager to lead and develop the internal sales and service team. You will drive performance, optimize orders, pricing, and customer satisfaction while coordinating with logistics and operations.

Strong BI skills and English proficiency are essential. The role requires native Dutch language skills and a proven track record in leadership within a commercial environment.

Qualifications

• 5+ years in a commercial role with leadership experience.
• Leadership to inspire and guide a team toward goals.
• Experience with BI tools and dashboards to drive performance improvements.
• Deep understanding of sales processes and customer-centric strategies.
• Excellent verbal and written communication in English.
• Dutch native proficiency required for this role.

Responsibilities

• Lead, coach, and develop the Internal Sales & Customer Service team, fostering collaboration and growth.
• Set goals, manage resources, assign priorities, and ensure delivery against KPIs and targets.
• Analyze sales, profitability, productivity, and customer satisfaction data to drive decisions and forecasts.
• Drive sales performance including offers, pricing, contracts, and account growth.
• Oversee end-to-end order management and ensure process efficiency across sales, logistics, and operations.

Skills

Leadership

Business analytics

Sales expertise

Communication

Organization & planning

English proficiency

Dutch language

Tools

Power BI

Tableau

CRM/ERP

Job description

TAKKT Group in Lisse (Netherlands) is seeking an Inside Sales & Customer Service Manager to lead and develop the internal sales and service team. You will drive performance, optimize orders, pricing, and customer satisfaction while coordinating with logistics and operations.

Strong BI skills and English proficiency are essential. The role requires native Dutch language skills and a proven track record in leadership within a commercial environment.