Inside Sales & Customer Service Manager (m/f/d)

Vink Lisse B.V. (Netherlands); Lisse; On-site; EUR 70,000 - 90,000; Full time

Job summary

TAKKT Group in Lisse, NL, seeks an Inside Sales & Customer Service Manager. Lead the Internal Sales & Customer Service team, set priorities, and drive KPI targets. You will analyze data to forecast and plan, oversee pricing, contracts, and key accounts, and ensure service excellence.

The role requires 5+ years in a commercial role with leadership, strong BI/CRM skills, and fluent English plus native Dutch. Located in the Lisse area, with a focus on improving customer satisfaction and order

Qualifications

• More than 5 years in a commercial position with leadership experience.
• Strong ability to inspire, motivate, and guide a team toward goals.
• Experience interpreting business metrics and turning them into improvement actions.

Responsibilities

• Lead, coach, and develop the Internal Sales & Customer Service team toward growth.
• Set goals, manage resources, assign priorities and ensure KPI delivery.
• Analyze sales, profitability, productivity, and customer satisfaction data to drive decisions.
• Drive sales performance through offers, pricing, contracts, and account growth.
• Maintain customer relationships and resolve issues to improve service quality.
• Oversee end-to-end order management across sales, logistics, and operations.
• Monitor performance through CRM/ERP/BI tools and report to senior leadership.

Skills

Internal Sales

Customer Service

Leadership

Business Analytics

Sales Processes

Communication Skills

Planning & Organization

CRM/ERP proficiency

English proficiency

Dutch language

Tools

Power BI

Tableau

CRM/ERP systems

Microsoft Office

Job description

We shape the future of work – shape it with us! We are TAKKT – an international, listed company with strong brands such as VINK Lisse kaiserkraft, ratioform, BIGDUG, FRANKEL, Gerdmans and Runelandhs. As a leading provider in B2B omnichannel commerce, we create powerful and sustainable solutions that make working life easier and better. We are looking for motivated people who want to contribute shaping the workplaces of tomorrow. Join the TAKKT Group – we are looking for motivated employees in Lisse or nearby area to strengthen our team as Inside Sales & Customer Service Manager to shape new worlds of work!

Where You Make An Impact:

• Lead, coach, and develop the Internal Sales & Customer Service team, fostering collaboration, performance, and continuous growth.
• Set goals, manage resources, assign priorities, and ensure delivery against agreed KPIs and business targets.
• Analyze sales, profitability, productivity, and customer satisfaction data to generate insights, drive decisions, and support forecasting and planning.
• Drive sales performance, overseeing offers, pricing, contracts, key accounts, and opportunities for upselling, cross-selling, and account growth.
• Ensure customer service excellence by maintaining strong customer relationships, resolving issues, and improving service quality and satisfaction (cNPS).
• Oversee end-to-end order management, ensuring process efficiency, accuracy, quality, and continuous improvement across sales, logistics, and operations.
• Monitor business performance through CRM, ERP, and BI tools, providing reporting, governance, quality management, and cross‑functional alignment with senior leadership.

What Makes You Be the Perfect Fit:

• Proven experience in internal sales, customer service, or commercial operations:More than 5 years in a commercial position, preferably with proven leadership experience.
• Leadership Skills:Strong ability to inspire, motivate, and guide a team toward achieving both individual and collective goals.
• Business Analytics: Experience working with BI tools and dashboards (Power BI, Tableau or similar). Ability to interpret commercial, operational and customer service metrics and transform them into performance improvement initiatives.
• Sales Expertise:Deep understanding of sales processes, techniques, and customer‑centric strategies.
• Excellent Communication Skills:Strong verbal and written communication abilities to effectively engage with team members, clients, and cross‑functional departments.
• Organizational and Planning Abilities:Capable ofsetting priorities, managing time effectively, and ensuring efficient workflow.
• Technical Proficiency:Hands‑on experience with CRM / ERP systems, and Microsoft Office, other sales‑related tools to streamline processes and improve efficiency. Incl. BI reporting and the analysis of the data
• Proficiency in English: Strong command of the English language, both written and spoken, for effective internal and external communication.
• Native Dutch language skills: Native‑level proficiency in Dutch is mandatory for this role.

Step into our world – explore our culture and career opportunities on our LinkedIn Profile TAKKT Group | LinkedIn Welcome to the listed TAKKT Group! We are the leading B2B omnichannel provider of business equipment and are always looking for motivated people who want to shape the working world of the future with us. With our successful brands BiGDUG, Gerdmans, kaiserkraft, ratioform, Runelandhs, NBF, D2G Group, Hubert and Central Restaurant Products we are globally successful. Every day we work on innovative solutions and products that make our customers' working lives and our own better.