IT Infrastructure & Support Manager

nLighten

Zuid-Holland

Hybrid

EUR 60,000 - 100,000

Full time

14 days+

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Benefits offered by this job

Career growth opportunities

Hybrid work model

Autonomy in key projects

Collaborative team environment

Job summary

Join a forward-thinking company as an IT Infrastructure & Support Manager, where you will lead a dynamic team and manage a cutting-edge Microsoft Azure & 365 environment. This role offers the chance to take ownership of IT infrastructure, optimize processes, and drive key projects in a rapidly expanding organization. Collaborate with diverse teams across Europe while enjoying a hybrid work model that promotes flexibility. Be part of an innovative culture focused on operational excellence and career growth, making a significant impact on the future of digital infrastructure.

Qualifications

10+ years of experience in enterprise IT infrastructure and support.
Proven leadership in managing IT Support Desk operations.

Responsibilities

Manage and design Microsoft Azure & 365 environment.
Lead and develop the Support Desk team across multiple countries.
Establish IT policies and document processes.

Skills

IT project management

Leadership

Troubleshooting

Performance optimization

Stakeholder management

Analytical skills

Communication skills

Proactive mindset

Networking fundamentals

Cloud security

Education

Bachelor's degree in IT or related field

HBO or higher education diploma

Tools

Microsoft Azure

Microsoft 365

Intune

Topdesk

Job description

Company Profile

nLighten is a European platform of distributed edge data centers, designed to meet the growing demand for AI, 5G, and hybrid cloud deployments. As a rapidly expanding provider, we offer scalable colocation hubs and best-in-class energy solutions across Europe. Our innovative and sustainable approach to digital infrastructure ensures reliability, efficiency, and future-ready solutions for our clients. nLighten’s current footprint is 34 data centers in 7 European countries, with the ambition to grow to 100 sites during the next 3-4 years.

About the Role

We are seeking a highly experienced IT Infrastructure & Support Manager who is responsible for managing our Microsoft Azure & 365 environment and managing our IT Support Desk Team of 3 FTE’s based in different countries within the EU.

You have a result driven and hands-on mentality, is pro-active and finds it a challenge to optimize and lead your IT Support Desk Team by example. With your (project) management and leading skill you find ways to reduce the time to fix and lower the incidents by performing root cause analysis. You use your analytic skills to manage through KPI’s, setting up policies and procedures.

You work together with other IT departments, business divisions and external suppliers. You are the Senior specialist who can create a solid enterprise foundation from fragmented Microsoft environments that were inherited from the different take-overs. You know how to setup Technical IT policies, structure, documentation, on and offboarding procedures. Knows the standard topology of Networking to talk with and understand Network specialists. You are up to date on the latest Microsoft security developments and is used to take the technical lead to build and configure a solid enterprise foundation ready for the future. You are reporting directly to the Group IT Director.

As nLighten is a fast-growing company where the IT department is in the process of being setup you are comfortable to work hands-on to take on all tasks that are related to IT, including Support Desk tasks, workplace management (installing hardware). In short: you are a pro-active builder that’s comfortable of doing things him/herself in the interest of the organisation.

Key Responsibilities

Managing, Design and Administrating our Microsoft Azure & 365 Environment
Lead and develop the Support Desk team across multiple countries
Oversee external IT suppliers and ensure service delivery
Lead migration projects from on-site systems to the cloud
Administration of Intune
Implementing a new ITMS (Topdesk) together with external consultants
Analyse performance data and troubleshoot issues.
Establish IT policies, onboarding/offboarding processes, and documentation
Collaborate with compliance teams on regulatory requirements
Define and track KPIs; manage incident, change, and project workflows

What We’re Looking For

10+ years of experience in enterprise IT infrastructure and support
Supporting IT HBO or higher education and diploma’s
Proven leadership in managing IT Support Desk operations
Experience with structured IT policy development and governance
Practical knowledge of networking fundamentals and cloud security
Experience in IT project management and complex system migrations
Skilled in troubleshooting, performance optimization, and KPI tracking
Excellent communication and stakeholder management abilities
Hands-on, proactive, result driven approach; comfortable with scale-up environments
English (must), Dutch (preferred), German and or French (bonus!)
Able to travel regularly to our offices within the EU

Required Certifications

Must-Have:

Microsoft Certified: EndPoint Administrator (MD-102)
Microsoft Certified: 365 Administrator Expert

Nice-to-Have:

Microsoft Certified: 365 Security Administrator (MS-500)
Microsoft Certified: Azure Security Engineer Associate
Microsoft Certified: SharePoint Administrator Associate
Microsoft Certified: Cyber Architect Expert (SC-100)

Why Join Us?

Take ownership of IT infrastructure and build a structured, scalable foundation.
Career growth in a rapidly expanding company across Europe.
Lead key IT projects with a high degree of autonomy and influence on strategy.
Be part of an innovative, collaborative team driving operational excellence.
Enjoy a hybrid work model with flexibility (minimum three days in-office per week).

Apply now and be part of our journey toward a more connected, efficient, and sustainable digital future.

All selected candidates will undergo a background check to ensure a safe workplace, protect company assets, and comply with regulations.

Diversity & Inclusion Statement

nLighten is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace, and we encourage applications from candidates of all backgrounds. Even if you do not meet every requirement listed, we welcome your application. We particularly encourage women and individuals from underrepresented groups to apply.

Seniority level