Information Technology Support Specialist

ITC Infotech; Amsterdam; On-site; EUR 55,000 - 90,000; Full time

Job summary

ITC Infotech is seeking an Onsite Specialist to coordinate workplace services and support client processes under SLAs. You will manage Active Directory, Azure AD, M365, SCCM/Intune and printer/conference room support, while coordinating with offshore teams to ensure seamless operations.

The role requires 5+ years in IT Service Management, strong communication, and hands-on experience with AD/Azure/M365 and Windows.

Qualifications

• At least 5+ years of experience in IT Service Management.
• Experience in a production environment is advantageous; strong analytic and problem-solving skills.
• ITIL certification is an advantage; Preferably ServiceNow as a tool.
• Hands-on experience with Active Directory, Azure, SCCM & Intune, M365 and Windows (MCSE) knowledge.
• Entra ID / Intune / Exchange usage and basic configurations.
• Organizational and self-starting abilities with a structured way of working.
• Travel within the country per Opco Guidelines; availability for critical issues outside offshore hours.
• Maintain agreed SLAs; flexibility to support H and F in Data rooms, Network, Servers, etc., coordinating with offshore/nearshore teams.

Responsibilities

• Managing Active Directory, Azure AD, M365, SCCM/Intune and performing project and change activities along with routine maintenance.
• Managing the Teams telephony system to ensure seamless communication and collaboration.
• Preparing laptops, desktops, iPhones, iPads for new joiners and replacements; handling hardware repairs with vendors.
• Familiar with Joiner, Mover & Leaver processes.
• Inventory management on a SharePoint-based list; tracking serials, model, warranty, cost, and allocations.
• Printer and conference room support; troubleshooting and coordinating with 3rd party vendors.
• Shipping & logistics for work-from-home users; coordinating with reception and tracking shipments.
• Reporting on asset stock weekly, monthly, quarterly; aligning onsite with offshore/nearshore teams; governance for hybrid delivery and security compliance.

Skills

ITIL knowledge

Active Directory

Azure AD

M365

SCCM/Intune

Windows OS

Communication skills

Problem solving

Tools

ServiceNow

SharePoint

Job description

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future‑ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. The company provides technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long‑term sustainable partner.

What we are looking for?

As a Onsite Specialist, you will provide your expertise, coordinate the management, and participate in workplace services. You will work based on Service Level Agreements, aligned with our ITCI strategy, and in close consultation with your offshore team and the business. The ultimate goal is to support and improve client processes continuously.

Your primary activities will include:

• Managing Active Directory, Azure AD,M365, SCCM/Intune, and performing project and change activities, as well as regular operational maintenance tasks (including security‑driven) using existing scripts.
• Managing the Teams telephony system to ensure seamless communication and collaboration.
• Preparing laptops, Desktops, iPhones, iPads for new joiners and replacements. Handling hardware repairs (RAM upgrades, battery replacement, broken keys) mostly independently to avoid delays with vendors. HP or Other global partners.
• Familiar with Joiner, Mover & Leaver process.
• Inventory Management: Maintaining SharePoint‑based inventory list (not Excel):
• Serial numbers, model, warranty, cost, etc. Updating inventory for new allocation, returns, and offboarding.
• Printer Support: Managing on‑site printers. Troubleshooting, usage tracking, maintaining & coordinating with 3rd party vendor.
• Conference Room Support: Supporting conference rooms (Eg : Yealink devices (A20, A40, etc.). Performing troubleshooting during live meetings. Maintaining documentation on conference room setups. Coordinating with 3rd party vendor.
• Shipping & Logistics: Handling shipments to work‑from‑home users via Opco Specific Courier Services. Preparing boxes, labels, and coordinating with reception. Tracking shipments when containing expensive items.
• Reporting: Weekly, Monthly & Quarterly on asset, Stock Management
• Align onsite operations along with Offshore/nearshore teams , follow global delivery frameworks and SLAs. Establish governance, reporting mechanisms for Hybrid delivery and Ensure compliance with security, regulatory, and client‑specific requirements.
• Preparing hand scanner/barcode scanner or any other local Specific devices by looking at documentation or working with Global teams.
• Communicate in local language & English.

Required Skills & Qualifications

The ideal candidate is analytically strong with excellent communication skills, making it easy to interact with the business, suppliers, and other stakeholders. You enjoy teamwork and collaboration. Additionally, you have:

• At least 5+ years of experience in IT Service Management.
• Experience within a production environment (advantageous) and having strong analytic and problem solving skills
• Knowledge of ITIL (certification is an advantage), Preferabully Service Now Tool.
• Hands‑on experience with Active Directory, Azure, SCCM & Intune,M365 and Windows (MCSE) knowledge.
• Entra ID / Intune / Exchange usage and basic configurations.
• Organizational and self‑starting abilities, with a structured way of working.
• Travel ready to different places as per Opco Guidelines and on need basis with in the country you work.
• Available for any Critical issues like P1 or P2 outside offshore hours
• Maintain agreed SLAs
• Flexible to support any H & F in Data rooms, Network, Servers. Etc and Coordinate along with Offshore/Nearshore teams.

Our X-Factor

• Work ethic: You are a consummate professional.
• Aptitude: You have an innate capacity to transition from project to project without skipping a beat.
• Communication: You have excellent written and verbal communication skills for coordination across projects and teams.
• Impact: You are a critical thinker with an emphasis on creativity and innovation.
• Passion: You have the drive to succeed paired with a continuous hunger to learn.
• Leadership: You are trusted, empathetic, accountable, and empower others around you.